6.25.18 – ROTA Training, Holdiay Pay, Luggage, KCM, Social Media/Email/Internet Guidlines, Domestic Duty Limitations, WBT, Mock Bidding, ETB Issues, Pay Protection, JSIC Base Visit

According to Paul Kinsey, AA will not be able to offer ROTA classroom training. He did, however, reiterate that the specialists will be available to help with standing bids, etc.

---

Holiday Pay

Holiday pay encompasses Thanksgiving Day, Christmas Day and New Years Day. These holidays are paid at $75.00 per day.

---

Luggage

Per JCBA Section 7.D.3.a., luggage will be eligible for replacement at no cost to the Flight Attendant every 3 years.

---

KCM

KCM Policies and Procedures Notice on prohibited items and the transportation of firearms and ammunition:

Plan ahead and know what you can pack before arriving at the airport by checking the Transportation Security Administration’s prohibited items list. Carrying prohibited items may cause delays for you and other travelers, but they may also lead to fines and sometimes even arrest.

Crewmembers may transport unloaded firearms in checked baggage if they are transported in a locked, hard-sided container and declared to the airline before traveling. Read the requirements for transporting firearms and ammunition. In addition, local/state governments and other countries may have their own rules on firearm possession or transportation. As a result, prohibited items may result in both a TSA civil enforcement action and a criminal enforcement action. Read about civil penalties for prohibited items.

Before leaving home, remember to check your baggage to ensure you are not carrying any prohibited items to avoid a possible arrest and/or civil penalties.

Notice to Crewmembers:

Effective May 17th, 2016, the Transportation Security Administration (TSA) implemented new changes to the Known Crewmember (KCM) program for crew members traveling to international destinations on personal travel. The TSA policy changes were as follows:

• Crew members traveling as a passenger for personal travel from a U.S. location to an international location must be screened as a passenger through the passenger screening checkpoint prior to entering into the airport sterile area. Crew members are no longer allowed to use the KCM access point for personal travel from the U.S. to an international location.

Notice: Crew members traveling from the U.S. to international locations on company business may continue to use the KCM access points. Company business includes; but is not limited to the following:

• Flight Operations
• Training
• Crew Positioning
• Dead Heading
• Other Company Business

Notice: The Transportation Security Administration made changes to the KCM program effective on January 13, 2015.

Note: Non-uniformed crewmembers are viewed as passengers when screened at passenger screening checkpoints and are screened to passenger screening standards. This is a longstanding rule that has not been changed.

Personal Property

Crewmembers are permitted to bring personal property through the KCM access points as long as it is not on the TSA’s Prohibited Items List (PIL) and the individuals have been approved by the KCM system and verified by a TSA Officer. Crewmembers are permitted to bring only their personal carry-on items through a KCM access point. They cannot bring carry-on items that do not belong to them when entering an airport sterile area via a KCM access point. This includes property which belongs to their spouses, partners, children, co-workers, etc.

KCM Frequently Asked Questions

Q. What should I expect when using a KCM® access point?
A. Expect to enter the sterile area of an airport via an alternative access point, which may be separate from the passenger security- screening lanes. You will be met by a TSA Security Officer (TSO) who will ask for both your company identification and a TSA-accepted, non-expired, government-issued photo ID, such as a passport or driver’s license. The TSO (i.e., screener) will match the identification to your appearance and confirm your identity and current employment status via the KCM® system. Once these tasks are successfully completed, you will be allowed to proceed into the sterile area, with no other screening or inspection of your person or accessible property. It is possible, however, that you and your accessible property items may be selected for random screening. Random screening is built in as a check and balance to ensure the integrity of the KCM® system.

Q. Uniformed crewmembers are allowed exemptions by the TSA when they are screened at the passenger screening checkpoint. With the change of the uniform requirement, how does this impact the exemptions at the KCM® access point and at the passenger screening checkpoint?
A. Effective January 13, 2015, crewmembers are no longer required to wear uniforms when utilizing the KCM® access points at airports nationwide. Uniformed crewmembers are allowed exemptions by the TSA when they are screened at KCM® access points and passenger screening checkpoints. With the change of the uniform requirement, these exemptions at the KCM® access point and at the passenger screening checkpoint will be permitted in accordance with the following:

• Uniformed crewmembers will continue to have exemptions at the passenger screening checkpoint and the KCM® access point.
• Non-uniformed crewmembers, who are selected and receive random screening at the KCM® access point, will continue to have exemptions.
• Non-uniformed crewmembers who are selected for random screening at KCM® access points, then directed by the TSA officer to the passenger screening checkpoint (at either the standard lane or employee lane, where available) to receive screening:
  • WILL NOT be allowed exemptions
  • Are not permitted to utilize TSA Pre✓™ lanes
  • Do not have front-of-the-line access to the standard passenger screening lane

(Note: Non-uniformed crewmembers are viewed as passengers when screened at passenger screening checkpoints and are screened to passenger screening standards. This is a longstanding rule that has not been changed.)

Notice: When approaching a KCM® access point, non-uniformed crewmembers should wear their airline ID visible on their outer most garment above their waist. This will assist the Transportation Security Officer (TSO) in identifying you as a crewmember approaching the KCM® podium and not a passenger attempting to breach the sterile area of the airport.

Q. When can a crewmember use the KCM® access point?
A. Crewmembers can utilize the KCM access points for both business and personal use (except when traveling internationally for personal travel – see bullet points below).  TSA Officers do not make a determination as to whether a crewmember is on active duty for a flight, traveling for business, or traveling for personal reasons. TSA Officers should not ask crewmembers their reason for using KCM. Crewmembers must have the required identification to use KCM. The crewmember’s airline also must participate in KCM in order to be eligible

• Crewmembers may not enter the sterile area through the KCM checkpoint when on personal international travel.
• Crewmembers on personal international travel must enter the sterile area through a passenger screening checkpoint.

Q. What do I do if my KCM® barcode card is lost or stolen?
A. Request a new KCM® barcode card from your airline management. Once you receive your new KCM® barcode card, login to your secure account at www.mykcmsupport.com. Update your new KCM® barcode card number in your account.

Q. How long will the KCM® processing take?
A. Under normal circumstances, a typical KCM® transaction should require about 15 seconds. The time required to complete the process is contingent on a number of factors, such as the speed at which the system responds, or the presence and length of a queue, as other crewmembers may be waiting to be processed, and crewmembers having approved identification for the TSA TSO to process out and available.

Q. Does KCM® mean that I will never be screened in the traditional checkpoint fashion when passing through a KCM access point?
A. No. Crewmembers may be directed to passenger-screening lines as part of a random screening selection process or whenever the KCM® access point is not operational. Should the KCM® access point become inoperative, TSA security officers will direct crewmembers to the passenger-screening checkpoints.

Q. What should I do if I am selected for random screening at a KCM® access point?
A. Cooperate fully and without delay. Follow the instruction provided by the TSO. You may be directed to screening at the KCM® access point or referred back to the passenger screening checkpoint. Do not attempt to access another KCM access point at that airport. Failure to follow the instruction provided by the TSO may result in action by the TSA which may include a loss of KCM® privileges for that crewmember. Random screening is a normal TSA screening policy. It is incorporated for your protection and to ensure the integrity of the system. (Note: The TSA may vary the percentage of random selection based upon their operational need.)

Q. I am traveling for pleasure and I have a SSSS on my boarding pass or seat request card. What do I do?
A. Airline employees traveling for pleasure are subject to the TSA Secure Flight (SF) vetting system-the same as passengers. The SF system randomly selects individuals to undergo selectee screening and will identify the printed boarding pass or seat request card with a SSSS. It is suggested that you print your pass prior to entering the sterile area. If your pass has a SSSS printed on it, you must undergo selectee screening at the passenger screening checkpoint. Do not go through KCM. Once you arrive at the boarding gate and your pass has not been properly marked by the TSA , you will be sent back to the passenger screening checkpoint for proper screening.

Q. Does using KCM® preclude any chance that I may be selected for additional screening after I successfully transit an access point and proceed into the sterile area of an airport?
A. No. All air carrier employees are subject to TSA screening practices conducted within sterile areas which include roving screening teams, random gate screening, and questioning by Behavioral Detection Officers (BDOs). KCM® does not exempt a crewmember from complying with these additional screening techniques.

Q. Will my carry-on items be inspected when I proceed through a KCM® access point?
A. No, unless you are selected for random passenger-style screening, in which case, both you and your carry-on items will be screened via traditional checkpoint screening protocols.

Q. Am I permitted to escort anyone with me through a KCM® access point?
A. No. Only authorized crewmembers approved by the KCM® system are allowed to enter into the airport sterile area through a KCM® access point. All other individuals (including spouses, dependents, minor children, etc….) must be screened at the passenger screening checkpoint.

Q. Am I permitted to transport additional carry-on items that are not my own through a KCM® access point?
A. No. Crewmembers are permitted to bring only their personal carry-on items through a KCM® access point. You may not transport carry-on items that are not your own when entering an airport sterile area via KCM®. Failure to comply with the restriction may result in loss of KCM® privileges for that crewmember.
Crewmembers are permitted to bring personal property through the KCM® access points as long as it is not on the TSA’s Prohibited Items List (PIL) and the individuals have been approved by the KCM® system and verified by a TSA Officer. Pets are not allowed through the KCM® access point with the crewmember. Crewmembers with pets will be directed to the passenger screening checkpoint and screened in accordance with TSA screening procedures.

Q. What should I do if the TSA cannot validate my identity and employment status at the KCM® access point?
A. If the TSA cannot confirm your identity or current employment status at the KCM® access point, you will be directed to the passenger-screening checkpoint in order to access the sterile area. Please follow TSA instructions and do not attempt to resolve the issue with transportation security officers, as they are unable to rectify system failures or denials. A KCM® denial could result from a database error that is nonspecific to you, or it might involve a miscommunication with your air carrier. If you believe that a KCM® denial occurred relative to your employment status, please enter the sterile area as directed via the passenger-screening checkpoint and, when time permits, ask your airline supervisor for assistance in rectifying the situation with your carrier.

Q. If I am a federal flight deck officer (FFDO), does KCM® change how I access an airport sterile area?
A. Yes. Procedures for FFDOs have been revised.  FFDOs will be required to provide an approved airline ID along with their FFDO credential to the Transportation Security Officer (TSO) staffing the KCM access point.   Reference the FFDO SOP for further details.

Q. Does KCM® change any other TSA regulations regarding when and what types of items I may carry onboard an aircraft?
A. No. You are subject to all existing crewmember regulations regarding the types of items that may be carried onboard an aircraft. KCM® does not provide any other exemptions or privileges regarding the items that you carry, other than those already articulated in TSA regulations.

Q. Why are not all airlines participating in KCM®?
A. It is the goal of TSA and A4A to ultimately include all U.S. airlines in KCM®. KCM® started as a trial program in 2011, but was approved by the TSA as a standing program in 2012 and is now available on a subscription basis to any TSA-approved airline. Crewmembers should check with their airline for further information about their carrier’s participation in the program.

Q. Are non-U.S. airlines involved in KCM®?
A. Like the Cockpit Access Security System (CASS), there is no reciprocal agreement between the United States and other countries for use of KCM®.

Q. Where can I submit feedback regarding KCM®?
A. Questions and feedback by crewmembers should be directed to their respective airlines.

Q. Can a crewmember individually join KCM® if their airline does not participate in the program?
A. No. The KCM® system uses a secure connection to communicate with the participating airline’s crewmember database to determine the eligibility and employment status of the crewmember.

Q. How is the KCM® barcode card used?
A. The KCM® barcode card is used to expedite the crewmember verification process at the KCM® access points.

Q. What if I have not received a KCM® barcode card from my participating airline?
A. You may still utilize all of the active KCM® access points without a card. This includes crewmembers that may have a KCM® barcode card that does not function properly at the time of scanning. The Transportation Security Officers will manually input your information into the KCM® system if you do not have a functioning barcode card.

Q. My airline is participating in the KCM® program; where can I get a KCM barcode card?
A. A crewmember will be issued a KCM® barcode card from their participating airline management staff. Once you receive the barcode card, follow the instructions on the back to register it into the KCM® system. Once registered, you may begin using the barcode card at any active KCM® access point. Again, you must present your airline ID as well as a US government-issued photo ID to utilize the KCM® access points

Q. Difficulties with KCM® Account Activation or Barcode Card Registration?
A. Airlines for America (A4A) has received some reports of crewmembers experiencing technical difficulties while trying to activate a KCM® account or register a KCM® barcode card on vthe www.mykcmsupport.com website. Some crewmembers with an AOL or EarthLink e-mail account are reporting issues related to the spam blocker these Internet Service Providers (ISPs) use. Crewmembers that experience technical difficulties, while either activating an account or registering a KCM® barcode card should contact the KCM® service provider directly at This email address is being protected from spambots. You need JavaScript enabled to view it. ” target=”_blank” rel=”noopener noreferrer”>[email protected].

Q. Are temporary government issued photo IDs allowed?
A. No. The TSA Special Screening Procedures (SSP) for KCM do not allow crewmembers to use a temporary government issued photo ID for access into the airport sterile area through a KCM access point.  If you have been issued a temporary government issued photo ID and it is your only form of government issued identification, proceed to the passenger screening checkpoint or employee screening location to access the airport sterile area.

---

Email, Internet and Social Media Guidelines

These guidelines apply to regular domestic U.S. team members. Internationally based team members should refer to the policies for their region.

The following includes team member guidelines for using American Airlines IT resources including: the Internet, email, instant messaging, uploading and downloading content, telephones, and Internet-based video/audio. Please review these guidelines, which also provide guidance for participating in social media.

Email and Instant Messaging

American Airlines provides team members with a corporate email address and access to instant messaging platforms.As a condition of access to email and instant messaging, team members expressly consent that the Company may intercept, access, retrieve, read, disclose and use any communication.

Any email or message that you send or receive is stored and can be retrieved by the Company even if the email has been permanently deleted. You should regard every communication created, sent or received as a permanent document.

• Send Company-related communications.
• Use email for limited communications with friends and family if it does not interfere with your job responsibilities.
• Respect the copyrights, software licensing rules, property rights, and privacy of others when sending electronic communications email.

Don’t:

• Send chain mail, unauthorized political lobbying or campaigning mail, unsanctioned or otherwise non-work related mass mailings.
• Impersonate another user.
• Send harassing, threatening, pornographic, or otherwise offensive communications, including but not limited to offensive comments regarding race, gender, disabilities, age, sexual orientation, religious beliefs, political beliefs, or national origin.
• Use electronic communications to violate any law or Company guidelines.
• Use anonymous “remailers” or other methodologies to conceal your identity
• Disseminate confidential or proprietary information to those without a need to know, or outside the Company, except as required for legitimate business purposes.
• Use the account(s) to conduct a private business.
• Share your password or provide anyone with access to the Company’s email or instant messaging system.

If you receive an inappropriate electronic communication, immediately notify your manager or your Human Resources Business Partner.

Internet

Team members may not view, copy, alter, or destroy American Airlines IT data, software, documentation or communications without authorization. Only American’s IT-approved sites may be used for Internet voice communication. Any software or files downloaded to the Company’s network immediately becomes property of American Airlines. Any such files or software may be used only in ways that are consistent with their licenses or copyrights.

American may monitor any Internet activity on Company computers, other computing resources or accounts, or limit access to any Internet sites. Internet and network records are stored and can be retrieved.

Do:

• Use the Internet for work-related searches and business transactions.
• Participate in education, public service, or professional development activities.

Don’t:

• Use the Internet to conduct illegal, unlawful or malicious activities, including but not limited to defamation, fraud or harassment.
• Access pornography, gaming or gambling sites.
• Export software, technical information, encryption software or technology without proper authorization.

Security

Please protect your personal and Company information by protecting your system password. If you think that someone may have learned your password or accessed your account call the IT Help Desk at 480-693-6029 for a password reset.

Social Media

American has a robust, active social media presence on several channels, where it shares Company news and stories and engages with existing and prospective customers.

If your department is interested in exploring the use of social media for Company business, please contact the Global Communications team, which oversees the Company’s social media strategy and channels. Internal departments, stations or groups are not authorized to open public social media channels.When you participate in public discussions on social media sites, please observe the following guidelines

Do:

• Have fun: Social media brings together friends, family and colleagues from across the world.  Respect that each one of us has different backgrounds and different opinions.
• Share: Feel free to follow American’s official social channels and share any content that is posted with your friends or followers.
• Be transparent: If you are blogging or commenting about American Airlines, identify that you are a team member and clarify your role. Social media is about honesty and transparency and those reading your comments deserve to know who you are and what stake you have in the conversation. Be clear that what you are saying is your personal view and not necessarily the official view of the airline unless you are attributing and linking to an official Company statement.
• Be responsible: Do not disclose or communicate proprietary or confidential, non-public information that you may have access to or hear about from others. Also, respect the proprietary information of others including customers, vendors, suppliers, and competitors. If you are not sure if the information you want to post is confidential or not, please double check with your manager.  What you say could influence customers, investors, regulators, or members of the media, so be sure that what you say is accurate and truthful public information and consistent with these guidelines or our Standards of Business Conduct. At the same time, respect Company resources and time. Since anything you post is your personal view, participation in online conversations, whether related to American or not, should be conducted on your own time, on your own computer or your own mobile device.
• Be respectful and honest: When discussing American, your statements and comments should be truthful to the best of your knowledge and not intended to mislead those reading your posts. If you are commenting on other companies, be respectful and factual and do not denigrate our industry peers. As a team member, what you say reflects on the Company and all of your colleagues. The Internet has a very long memory and what you say will stick around for a very long time. So, take a moment to think carefully about what you are saying and the potential impact of your words.
• Be mindful: If you identify yourself as a team member of American on any personal social profile, you should be mindful about the content you post, including photos, check-ins, comments and other likes.  We recommend that you use the privacy settings available on social sites to determine how much of your profile content is accessible to the public.

Don’t:

• Use Company logos or trademarked items as your account photo or avatar unless authorized.
• Use copyrighted material, or other intellectual property of third parties.
• Post discriminatory, insulting or hostile comments to or about customers or other team members. Don’t use ethnic slurs, personal insults, obscenity or abusive language when referring to the Company and its customers, team members (current and former) or business partners. Be conscious of who may potentially see your profile, content, or comments.
• Post inappropriate pictures of you or others in uniform or in or around Company property or work locations.
• Use external Company social media channels to discuss issues you may have with the Company or your co-workers, or our partners, policies or products. Discussions about pay, job dissatisfaction, and comments about co-workers, non-revenue travel, issues with Company guidelines or general criticisms about American should be directed to your manager/supervisor. When offering comments or opinions, keep in mind that you may not know the whole story.

Things to Consider

Advise your pass travelers to go to you for help with travel privileges. Frustrations regarding pass travel should not be voiced on social media by you or your pass riders. You’re responsible for educating your pass riders about the standby travel experience and their expected behavior within the social media space as it relates to American Airlines pass travel.

Pass rider comments posted to American’s social media channels are not acceptable and any violation of these guidelines by pass riders will be handled with the team member associated with the pass rider as with any other infractions.Team members found to have violated these guidelines may be subject to consequences such as temporary or permanent restriction from some or all computer and Internet resources, or facilities, or performance action in accordance with company policies.

---

Domestic Duty Limitations

JCBA Section 11E

Contact local APFA 480-966-1231

---

WBT

There are currently WBTs available in your learning hub. Logon to JETNET to complete.

---

Mock Bidding

Mock Bidding is currently taking place. Please participate and practice.

---

​
ETB Issues

If you are experiencing ETB issues, please let us know.

---

Pay Protection Arbitration

On June 27 & 28, an arbitration hearing will take place in DFW. It is the pay protection arbitration with a major focus on Section 10.J.9. and the Company’s interpretation of the word “exclude” to mean subtract.

---

JSIC Base Visit 

The PHX JSIC base visit will be rescheduled, hopefully in August. We will notify the membership once it is on the calendar.

---

​
Fly Safe!

Mischel Babi
APFA PHX Base President
[email protected]