4.11.03

This is APFA President John Ward with the APFA Hotline for Friday, April 11.

I have an update on three items relating to the Restructuring Participation Agreement:

1. Duration Management agreed late this evening to align the duration of the APFA and APA Restructuring Agreements to that of the TWU’s. The duration will now be December 31, 2008. As you will recall, the previous duration was April 30, 2009.

2. Variable Wage Adjustment Provision In response to concerns raised by all three Unions regarding the need for Management to revisit the annual 1.5% wage increases contained in the Restructuring Proposal, the Company proposed a Variable Wage Adjustment Provision that would provide for the possibility of up to an additional 4.5% wage increase on or after January 1, 2006. APFA has agreed, along with both the other Unions, to accept this provision as part of the Restructuring Agreement.

In order to invoke this provision, American’s debt rating must have returned to the lowest level of investment grade as rated by Standard & Poor’s or Moody’s. Should that occur, APFA could provide notice to the Company after which negotiations between the parties would commence. Should an agreement not be reached by the parties, an arbitration panel would be convened to decide what the appropriate wage adjustment should be, if any, pursuant to set criteria. Any wage adjustment awarded would not be permitted to cause American’s flight attendant labor costs to exceed the highest labor cost of the six largest carriers. In addition, any award would be limited to 4.5%, would not become part of the base rate, and would be paid out in 12 monthly payments following the date of the award.

Both Letters of Agreement may be found on the APFA web site.

3. Voting Information

As a reminder, all votes in the balloting for the Restructuring Proposal must be cast by 1000 Central Time on Tuesday, April 15. Some members have contacted APFA asking for the ability to change their vote. The APFA, in setting up the telephonic balloting system, determined that it would be most in keeping with APFA’s normal, prescribed voting procedures to not allow a member to change their vote. Therefore, it is very important for you to read all the information carefully before casting your vote. The APFA web site is full of information relating to the Restructuring Agreement and for those without internet access, contract language has been mailed to all members. I know many of you were able to attend Wednesday’s Base Meetings around the system and I’m told there was a lot of good discussion about the issues at each meeting. I realize the webcast itself — our first ever– had it’s fair share of technical glitches, but I’m happy that all the meetings continued whenever there were glitches. Many, many members tuned in live via the web and if you missed it live and would now like to view the web cast, it’s available on the APFA web site.

One important message that I was trying to convey on the web cast is that while no one could possibly deny how horrible this Restructuring Agreement is, bankruptcy would almost certainly be worse. However you choose to vote is your business, but whatever you do, just vote. The issues are too important to sit on the sidelines and watch!

Thank you for calling. Please stay on the line for the remainder of this week’s message.

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This is Liz Geiss, DFW InfoRep Captain, with a APFA Hotline for Friday, April 11th, 2003.

The deadline for telephonic balloting is April 15th, at 10:00 a.m. Central Time. The American Arbitration Association is the independent agency, that has been retained by APFA to conduct the balloting process. We are aware that a few Flight Attendants have not yet received their ballot, and have attempted to contact them at 1-800-529-5218. Due to the high volume of calls, the AAA is experiencing an overload in their phone system, causing our members to be disconnected. If you have experienced this problem you may try their direct number at 1-212-484-3220, or contact the APFA National Balloting Committee at APFA headquarters at 1-800-395-2732 ext. 8311. The Balloting Committee will be responding to Flight Attendants requests, concerning their PIN numbers, throughout the weekend and up until the balloting deadline. When leaving a message, please be sure to give the following information: an immediate contact number, name, base, and employee number. Flight Attendants are reminded that when voting, you should remain on the line after casting your vote to confirm the vote. If you do not confirm your vote, it will not count.

The Recorded Webcast is now available on the APFA web site. You may view the recording without interruption, by going to www.www.apfa.org , and clicking on the icon “APFA Webcast” on the opening page. The webcast is divided into two portions for easier viewing: Part 1 – Presentation, and Part 2: Question and Answer. Please remember, you must upgrade your Windows Media Player before viewing. The link to upgrade your media player is available on the webcast page. We urge all members to view the recorded APFA Webcast at www.www.apfa.org presented by John Ward and the Negotiating Team, and visit the APFA web site to get the most up-to-date information, so as to cast an informed vote.

The full contract language for the Restructuring Participating Agreement was finalized late Tuesday evening. The printing has been completed and all copies were mailed to the membership on Thursday afternoon. You may also view this language on the web site by going to www.www.apfa.org , on the opening page and clicking on the icon “Restructuring Proposal Final Language”.

APFA and the company are in the process of identifying Flight Attendants eligible for, and calculating understaffing back pay due to these flight attendants, as a result of the 777 Arbitration award. As soon as this process is complete, the information will be available on the web site and the hotline, regarding the terms and manner in which eligible Flight Attendants will receive compensation.

APFA Phone Watch is up and running at headquarters to answer member’s questions regarding the Restructuring Participation Agreement. The hours are Monday through Friday 0900 to 1800 and Saturday and Sunday 1000 until 1600 Central Time. Volunteers are available at 1-866-ASK-APFA. Phone Watch is looking for more volunteers. If you are interested in manning a shift at Phone Watch, please call Phone Watch to volunteer

The APFA Hotel Department reminds all Flight Attendants that it is the policy of the APFA that no hotel should require a cash deposit or a credit card imprint in order to have their hotel phones turned on. This policy applies to all hotels worldwide. Should you ever be asked to leave a deposit or credit card imprint, notify the APFA Hotel Department via e-mail or by phone. Any hotel that requires such deposits will immediately be deemed unacceptable by the APFA. This is a safety issue and safety cannot be compromised.

The APFA Health Department is monitoring the Airlines and agency responses to the threat of the viral respiratory illness called SARS. APFA is in contact with American Airlines Medical and the government agencies that are working overtime to restrict the spread of SARS. Please step up the usual precautions of frequent hand washing and keeping your hand and other articles away from your face and eyes. If you suspect that an ill passenger has SARS-like symptoms, notify your Captain and follow the instructions of the health officials on the ground.

APFA Headquarters will be closed on Friday, April 18th, in observance of Good Friday. An APFA Officer-On Duty will be available to take emergency calls. All calls of a non-emergency nature will be routed to the appropriate department or representative for a response on the next business day.

Remember to vote by Tuesday, April 15, at 10:00 a.m. Central Time. Thank you for calling.