5.29.19 – Phone outage and after hours support

Today at 1700 central time, APFA phone line systems will be down while we switch to the new cloud based system, this includes voicemail. The process will last at least three hours. During that time you will not be able to contact APFA via phone nor leave voicemails. Email systems will not be effected.

The switch to a new a carrier will dramatically improve the reliability of the phone system. The new system is cloud based, with many redundant backups which will seamlessly switch over without interruption to the membership.

Standard after hours support will be available as normal; Live Chat, Text messaging, and Facebook. Below are the details for those support services.

Live Chat

Live chat hours are as shown below:

Texting/SMS*
To begin a conversation with a rep, text your question to (817)799-7417
*Calls to this number will not work during the outage.
*By texting into us you are opting in to receiving text updates from the Contract & Scheduling Departments. Please let the Chat Rep know if you would like to be removed from our mailing list.

iMessage
To begin a conversation from an Apple device (iOS version 11.3 or later) click the image below:

Facebook
Start a message through our official Contract & Scheduling page:
https://www.facebook.com/APFAContractSchedulingDept

Twitter
Start a conversation with a rep through twitter:
@APFAContSchdRep
https://twitter.com/apfacontschdrep

Kik Messenger
If you prefer Kik, use:
@APFAContractSchedRep
http://kik.me/apfacontractschedrep