7.21.22 – What to Do When A Crewmember Isn’t Present for Pick-Up

Thursday, July 21, 2022

What to Do When A Crewmember Isn’t Present for Pick-Up

Over the past few months, we have seen a rise in crew members being left behind at the hotel when they don’t show up for pickup. We are all in this together, and no one should ever be left behind at the layover hotel. If a crew member doesn’t show up for pickup, please follow these steps before leaving the hotel so that both the APFA and the company are aware and can make appropriate accommodations to assist the affected crew member.

The following information is not a procedure outlined in the IFM but rather a recommendation from the APFA Safety and Security Department.

1. Arrival to Layover – FA #1/Purser or FA Designee takes down all crew hotel room numbers or cell phone numbers for emergency contact only.

2. Pickup – If Flight Attendant(s) are not present in time for pickup/hotel departure, have the hotel front desk call their hotel room(s) or the provided emergency contact phone number(s).

3. If No Answer – Call both AA IOC Daily Ops at 682-315-7070 and the APFA Safety and Security Department at 817-540-0108, ext 8302, or you may email at [email protected].

Please note: we recommend that you contact both AA IOC Daily Operations and APFA Safety and Security when alerting of a Flight Attendant no-show. When contacting, please provide the date, time, departing flight information, affected crew member(s) information, and the layover hotel for APFA to follow up with hotel security.

4. Request Wellness Check from Hotel Security – After you have called and alerted both AA IOC Daily Ops and APFA Safety and Security, please ask that the hotel send their security staff to conduct a wellness check on the crew member(s).

5. Call Crew Tracking – Call tracking after contacting AA IOC Daily Ops and APFA Safety and Security and advising the hotel to complete the wellness check. Contact crew tracking to alert them to the missing crew member so that operations can take steps to staff your flight.

Our goal is the same as yours- we want all our members to be able to return home safely at the end of their trip to their families, friends, and loved ones. Taking additional steps when a crewmember isn’t present ensures they make it home safely. If they need assistance, the appropriate departments will be alerted promptly to provide the necessary support. We thank you all for your continued dedication to the safety and security of not only our passengers but to our fellow crewmembers.

In Solidarity,

Andrew Rhinehart
Barrington Johnson
APFA National Safety & Security Representatives
[email protected]