6.29.23 – mobileCCI Glitch – June 29, 2023

mobileCCI Glitch

Thursday, June 29, 2023

Inflight Technology informed APFA that Flight Attendants are currently experiencing issues signing in for trips using mobileCCI on their company-issued iPhone EFBs. If you are unable to sign in on your EFB, you may attempt to use the mobileCCI app on your personal device.

The company has also posted a banner on Crew Portal with instructions on signing in via ccilite.aa.com, which is a web version of CCI.

You also have the ability to sign in for a trip on company computers located in crew rooms across the system. The below instructions for signing in for a trip in DECS are from the FOS Guide on the Flight Service website:

click each image below to enlarge

We have relied on mobileCCI for so long that you may have not been trained or have forgotten how to sign in by manually keying in these entries. It’s a good idea to become familiar with these entries should mobileCCI fail altogether.

If you do not have a DECS password or have forgotten yours, please reach out to the company IT Help Desk to request a password reset. AA IT contact number: (866) 523-5333.

As an additional reminder, we recommend never using mobileCCI to acknowledge a Reserve assignment. Only use Crew Portal to electronically acknowledge your ROTA or ROTD assignments. If you choose to use mobileCCI to acknowledge a Reserve assignment, be sure to pull down to refresh the app before clicking the ‘acknowledge’ button.

This is an example of another IT failure on the part of the company. The frequent IT debacles Flight Attendants have endured are unacceptable. By providing this information we are neither excusing nor condoning these company failures.

If you ever experience an issue signing in for a trip and are not able to get to a company computer in a crew room, or if you have an issue acknowledging a Reserve assignment, contact Crew Scheduling immediately for assistance.

In Solidarity,

Jeff Petersen
APFA National Contract Chair
[email protected]

Marti McMillan
APFA National Scheduling Chair
[email protected]