2.10.24 – Utilizing APFA EAP Professional Standards

Utilizing APFA EAP Professional Standards

Saturday, February 10, 2024

During your sequence, if you are in a confrontation with a fellow Flight Attendant or Pilot that you cannot resolve, we strongly advise against directly contacting the company. Instead, consider the following steps:

What can you do?

If you have concerns or differences with a pilot, the Allied Pilots Association (APA) offers a valuable resource through its Professional Standards Committee. Like our APFA Employee Assistance Program (EAP) – Professional Standards, this committee is committed to addressing concerns regarding Pilots and Flight Attendants without company involvement. If a Flight Attendant brings a concern(s) to APFA EAP -Professional Standards, our trained APFA EAP -Professional Standards peer representatives will collaborate with APA Professional Standards to address the issue. Should a Pilot have a concern or issue about a Flight Attendant, the Pilot will report to their APA Professional Standards, and they will collaborate with APFA EAP-Professional Standards to address their issue.

How to proceed:
Allow your APFA EAP to assist in resolving workplace differences.

Call APFA EAP Professional Standards at 1-833-214-2002

Why call APFA EAP Professional Standards?

• APFA EAP Professional Standards is a confidential resource dedicated to addressing workplace conflicts.
• When you make a call, a fellow peer Flight Attendant in your base, trained in conflict resolution, will address your concern.
• Your identity will remain confidential. If more information is needed, APFA EAP will handle the process discreetly.

• Your concern will be heard by the APFA EAP Committee, which comprises trained peer representatives skilled in conflict resolution.
• The committee will approach the Flight Attendant or the Allied Pilots Association (APA) Professional Standards Committee for a confidential conversation to address your concern or safety violation.
• Support will be offered if additional issues arise during the conversation, providing necessary resources for the Flight Attendant.

Important Note:
To maintain a supportive working environment, Please allow yourself and your flying co-workers (Flight Attendants & Pilots) to have these conversations versus submitting a report to the company. Reporting your concern with a fellow Flight Attendant or Pilot directly to the company will trigger an automatic investigation for all involved. The findings of the investigation will become a part of both personnel records after the case is closed.

Allow your APFA EAP to assist in resolving workplace differences.
Call APFA EAP Professional Standards at 1-833-214-2002

In Solidarity,

Your APFA EAP Committee
[email protected]