Rescheduling & Pay Protections
Rescheduling
What is a Reschedule?
The term “rescheduled” as used in Section 10 - Scheduling means any and all deviations from a Flight Attendant’s awarded sequence, as originally published, with the following exceptions:
- Cancelled segments that occur at any time during the sequence without requiring the Flight Attendant to operate a different sequence.
- Deadheading to position a crew because of a cancelled flight(s) to continue a series of flight(s) on the original sequence.
- Diversions for fuel, weather or emergency if the Flight Attendant next proceeds to the originally released destination prior to the diversion or to the next destination on the original sequence.
- Delays of scheduled departure/arrival times which do not result in operating to different city pairs than were contained in the original sequence.
- Bypassing cancelled flight segments in the affected Flight Attendant’s sequence, provided that another flight has not been cancelled pursuant to Paragraph J.1.d.i, J.1.e.i which would be covered by the affected Flight Attendant. Δ (L-31)
Rescheduling for Lineholders
Rescheduling Prior To Report (CBA Section 10.J.2.b-c)
Rescheduling Up to Three (3) Days Prior to Report
If the changed sequence results in different city pairs, layover cities, or causes the sequence to operate on additional days, you have the option to refuse the rescheduled assignment. You will not be pay protected should you decline the trip. If you accept the rescheduled sequence, you will be pay protected for the greater of the original sequence or the rescheduled sequence.
In no case will you be required to report for a sequence earlier than the originally scheduled sequence. If you decline an earlier report time for the sequence, you will receive crew substitution pay for the entire sequence.
You are scheduled to overnight on Saturday afternoon in JFK. On Wednesday morning, Crew Scheduling notifies you that the airport is closed in JFK due to a snowstorm, and you have been rescheduled to overnight in MCO.
Rescheduling Within Three (3) Days Prior to Report
If the changed sequence results in different city pairs, layover cities, or causes the sequence to operate on additional days, Crew Scheduling will notify you and, with their approval, you will not be required to accept the trip. You will not be pay protected should you choose to decline the trip. If you accept the rescheduled sequence, you will be pay protected for the greater of the original sequence or the rescheduled sequence.
In no case will you be required to report for a sequence earlier than the originally scheduled sequence. If you decline an earlier report time for the new sequence, you will receive crew substitution pay for the entire sequence. Crew Scheduling’s consent is not required to decline a sequence with an earlier report.
You are a LGA-based Flight Attendant who is scheduled to fly to MIA on Friday afternoon. On Wednesday morning, Crew Scheduling notifies you that the airport is closed in MIA due to a hurricane, and you have been rescheduled to operate a flight to ORD.
My Responsibilities, Crew Scheduling’s Obligations, & Pay Protections
Full Sequence Cancellations
If you have an XI-coded trip on your HI1 or a trip where all segments have canceled, you are not required to report to the airport. You may not be rescheduled to a different sequence.
Possible Removal Codes
XI - Full Sequence Cancellation is not a pay protected code.
LS - Last Sequence/Last Series is a pay protected code if the trip is the last sequence or part of the last series of sequences for your month.
If you are notified of an entire sequence cancellation within three (3) hours of your scheduled sign-in time, you are entitled to Call-Out Pay if you have left your residence. Contact crew scheduling if call-out pay has not been added to your HI1.
The First Leg(s) of Your Trip has Cancelled and Your Sequence has a Deadhead or Live Segments Remaining
If crew scheduling has not contacted you, you may either contact them or report as scheduled. You may be rescheduled to catch up to the rest of your trip or be rescheduled to prevent a delay or cancellation if there are insufficient reserves.
First Segment(s) Cancelled, No Notification From Crew Scheduling
While crew scheduling is required to attempt to notify you (a voice message satisfies the attempt), you may contact them regarding any changes to your sign-in time. If you are unable to get through to crew scheduling, you should report as scheduled. Your duty time will begin at your original sign-in time. If you see “Failed Continuity” at the top of your HI3, crew tracking is in the process of repairing your sequence.
- Prior to Report – Sequence Changes up to 3 days prior to origination: Per CBA 10.J.2.b., Crew Scheduling must contact you and you are not required to accept the sequence. If you choose to come off the sequence, you will forfeit any pay protection.
- Prior to Report – Sequence Changes within 3 days prior to origination: Per CBA 10.J.2.c., crew scheduling must contact you, and with their agreement, you may be removed. If removed from the sequence, you will forfeit the pay protection for the sequence.
Other Important Points
Flight Attendants should be allowed to fly the trips they have been awarded from PBS, TTS, UBL, etc. If you do not have a disruption to your sequence, scheduling should make every effort to catch you up to your original trip. (CBA 10.J.1.d)
Rescheduling After Report but Prior to Sequence Origination (Show No Go)
CBA 10.J.3, which applies to a rescheduling after report but prior to the origination of your first flight, states that once you report for a sequence and the sequence has canceled, or portions of the sequence have canceled, you may be rescheduled. Crew scheduling must advise you of your new flying responsibilities within four (4) hours of your report time or three (3) hours of the known disruption, whichever is later. During this period in which you can be rescheduled, you must remain contactable and able to report to the departure gate of the rescheduled flight.
I reported for my sequence, and everything was operating as scheduled. A flight on a different sequence at my base was delayed due to crew availability. There were reserves available, but my crew was rescheduled to operate the delayed flight. Was this legal?
You did not experience a disruption to your sequence, so you should not have been rescheduled when Reserve Flight Attendants were available. Per CBA Section 10.J.1.d, Flight Attendants should be permitted to operate the sequences that they were awarded and should not be removed unless all options have been utilized to prevent a delay or cancellation. Available Reserve Flight Attendants should have been rescheduled to this delayed flight.
Additionally, per CBA Section 10.J.7., in no event will any of the crew be rescheduled beyond their originally scheduled return time unless the Company has unsuccessfully made every effort to provide Reserve coverage to continue the sequence from that point without causing a delay or cancellation.
I report for my sequence, and it is operating as scheduled. An hour before departure, the HNL flight is missing a Flight Attendant and there are no standbys, so the most junior Flight Attendant on my crew is rescheduled to that flight. I am the most senior person on my crew and want this trip. Was this reschedule done correctly?
No. If this happens, Call Crew Tracking and tell them you are the most senior person on the crew and would like this reschedule. The opportunity to be rescheduled should be offered in seniority order first, and then assigned in inverse seniority order (CBA 10.J.3.b).
I reported for my sequence, and everything was operating as scheduled. A flight on a different sequence at my base was delayed due to crew availability. There were reserves available, but my crew was rescheduled to operate the delayed flight. Was this legal?
You did not experience a disruption to your sequence, so you should not have been rescheduled when Reserve Flight Attendants were available. Per CBA Section 10.J.1.d, Flight Attendants should be permitted to operate the sequences that they were awarded and should not be removed unless all options have been utilized to prevent a delay or cancellation. Available Reserve Flight Attendants should have been rescheduled to this delayed flight.
Additionally, per CBA Section 10.J.7., in no event will any of the crew be rescheduled beyond their originally scheduled return time unless the Company has unsuccessfully made every effort to provide Reserve coverage to continue the sequence from that point without causing a delay or cancellation.
I report for my sequence, and it is operating as scheduled. An hour before departure, the HNL flight is missing a Flight Attendant and there are no standbys, so the most junior Flight Attendant on my crew is rescheduled to that flight. I am the most senior person on my crew and want this trip. Was this reschedule done correctly?
No. If this happens, Call Crew Tracking and tell them you are the most senior person on the crew and would like this reschedule. The opportunity to be rescheduled should be offered in seniority order first, and then assigned in inverse seniority order (CBA 10.J.3.b).
More Than Three-Hour Delay At Origination
My Responsibilities, Crew Scheduling’s Obligations, & Pay Protections
After Report But Prior to Origination Sequence Changes (Prior To First Flight)
Per CBA 10.J.3., if you are able to sign-in, but your trip subsequently has cancellations or another disruption, Crew Tracking will need to contact you within three (3) hours after the disruption is known or four (4) hours after report, whichever is later, to advise you of the balance of your flying. If you have not heard from Crew Tracking at the end of the applicable 3 or 4 hours, you may call them; however, you are released from your flying for the remainder of the sequence.
- If you are unable to sign in, call crew tracking. Once you speak to a tracker, they will advise you of your flying or any reschedule at that time. They may reschedule you following the provisions in CBA 10.J.3 to prevent a delay or cancellation if there are insufficient reserves. If the entire crew is not needed, the reschedule will be offered in seniority order, and assigned in inverse seniority order.
- If you are unable to sign in, and can’t get through to crew tracking, the clock for rescheduling (4 hours past sign in or 3 hours past the disruption – whichever is later) starts at the scheduled report time.
- After you sign in, if your entire sequence has cancelled, you should be notified of the cancellation by crew scheduling, but if you have not been contacted, the 3 hour/4 hour “clock” still applies as above.
- If you are notified of an entire sequence cancellation, you are entitled to call out pay, or other pay protections may apply. Contact crew scheduling if call out pay has not been added to your HI1.
Pay Protections
You are pay protected for the original value of your original trip or the rescheduled trip, whichever is greater (minus any legs that are canceled and not flown by a substitute crew). If any leg from your original trip is flown by a substitute crew then you will pay protected for your sequence including any canceled legs.
If you need to see if a flight from your originally scheduled trip operated for crew substitution pay protection you can use CCI on your mobile device or CCI on the Inflight Website.
Rescheduling After Origination (Departure of First Flight)
CBA 10.J.4., which applies to a rescheduling after origination (departure of first flight), states that you will be advised of your remaining duty assignment for that day and for the balance of the sequence within three (3) hours after the disruption is known. During this period in which you can be rescheduled, you must remain contactable and able to report to the departure gate of the rescheduled flight.
I am LAX based, and was scheduled to operate LAX-DFW, with a layover in DFW. Upon arrival into DFW, my crew was advised that a DFW-ELP-DFW turn was added to our sequence, reducing our layover in DFW, but still returning us to LAX within the footprint of our original sequence. Is this a legal reschedule?
Reserve Flight Attendants should be utilized before rescheduling Flight Attendants on a sequence. Only if there is insufficient time to call out Reserve Flight Attendants on a RAP and there are no available Standbys should Flight Attendants who do not have a disruption to their sequence be rescheduled.
My Responsibilities, Crew Scheduling’s Obligations, & Pay Protections
After Origination Sequence Changes & Pay Protections
Per CBA 10.J.4., you may be rescheduled to maintain scheduled operations. If you are rescheduled due to a disruption to your sequence after you depart on your first segment, crew tracking must make positive contact to advise you of any changes to your schedule. If you have cancellations or delays that cause you to misconnect within your sequence, crew tracking must advise you of the balance of your flying within three (3) hours of when the disruption is known. During this time, you must remain contactable.
- If you are released to rest (even in your base) – call the Hotel/Limo Desk to arrange your hotel/transportation.
- If you are mid-sequence and at home base and have additional duty periods scheduled, you are entitled to a hotel room for an in-base layover.
- You are pay protected for the original value of your original trip or the rescheduled trip, whichever is greater (minus any legs that are canceled and not flown by a substitute crew).
- If any leg from your original trip is flown by a substitute crew then you will pay protected for your sequence including any canceled legs.
- If you need to see if a flight from your originally scheduled trip operated for crew substitution pay protection you can use CCI on your mobile device or CCI on the Inflight Website
Return to Crew Base: CBA Section 10.J.7
CBA Section 10.J.7 states that at the time of rescheduling, the Company shall make every effort to schedule such Flight Attendant crew to arrive back in their crew base no later than the time she/he was originally scheduled to return. In no event will the Flight Attendant(s) be rescheduled beyond her/his originally scheduled return time unless the Company has unsuccessfully made every effort to provide Reserve coverage to continue the sequence from that point without causing a delay or cancellation.
The company must make every effort to schedule you to arrive back in base at your originally scheduled arrival time if there are available reserves. Keep in mind, the Reserve call out list is not “real time” and there may be reserves showing available who have been or will be assigned in the next ROTD run. Following UBL, open sequences are sent to reserve processing. There may be 10 open trips sent to crew scheduling to be covered in the next ROTD run.
Example
I am based in BOS. I am originally scheduled to work to CLT, layover and fly CLT-BOS on the second day, arriving back in base at 1700. Crew Tracking advises me I will now be operating CLT-ORD, then deadheading to BOS, now arriving back in base at 2100. Is this a legal reschedule?
No. If you are being rescheduled (operating different city pairs, layover cities or operating on additional days), Crew Tracking must make every effort to schedule you to arrive back to crew base within the original footprint of your original sequence, including bringing in Reserve Flight Attendants from other bases (time permitting). Crew Tracking should staff the CLT-ORD flight with Reserve Flight Attendants and keep you on your original sequence.
Other Important Points
- Lineholders are not to be treated as Reserves. (10.J.1)
- Keep in mind, the Reserve Call Out Report list is not “real time” and there may be reserves showing available who have been or will be assigned in the next ROTD run. Following UBL, open sequences are sent to reserve processing. There may be 10 open trips sent to crew scheduling to be covered in the next ROTD run.
- The Lead Flight Attendant will be responsible for communicating with crew scheduling. In no event shall a Flight Attendant accept a change in itinerary from anyone other than crew schedule, a Company designee, e.g., member of management, Crew Management or the Captain. Notwithstanding the above, a customer service agent may inform the Flight Attendant of the need to contact Crew Schedule for possible change of itinerary. (10.V.6)
- If you pick up flying over a trip with cancellations, remember that if there is pay protection, pick up only from TTS or UBL. Picking up ETB on a calendar day with pay protection will cancel out the pay protection, even if there is legal rest between the conclusion of your sequence and the ETB sequence picked up.
- During the three (3) hours from a disruption to your sequence, or four (4) hours from sign in, you must be contactable by crew scheduling/tracking.
- If you need to see if a flight operates for crew substitution pay protection you can use CCI on your mobile device or CCI on the Inflight Website.
Rescheduling for Reserves
Rescheduling After Report but Prior to Sequence Origination
Rescheduling After Origination (Reserves): CBA Section 10.J.5-6
If a Reserve has been removed from a sequence prior to report time consistent with Reserve Duty, Section 12.M, the pay protections specified therein shall apply. If the sequence cancels in its entirety, the Reserve may be assigned to a RAP pursuant to Section 12.
If a Reserve’s sequence cancels in its entirety and no RAP was originally assigned and no sequence exists for assignment, the Reserve shall assume duty for the remainder of the RAP in which the sequence originally reported. If the sequence originally reported in multiple RAPs, Crew Schedule shall assign the Reserve to the earlier RAP.
Assigned a Trip Today That Conflicts With A Trip Tomorrow (Pay Protection)
Equipment Substitutions
Substitutions PRIOR to Departure for Entire Sequence
If a sequence is staffed with a full complement at the time of equipment substitution, only the required number of Flight Attendant positions will be required for the downgraded equipment.
Most senior Flight Attendant will be released and receive pay and credit + any premiums.
Substitutions AFTER Departure
If FEWER jumpseats than Flight Attendants, junior Flight Attendants, regardless of bid position, will fly the sequence.
Most senior Flight Attendant will receive pay and credit and any premiums but at management’s option, may be required to return to the original sequence at any time prior to sequence end.
Flight Attendant must be notified of this requirement at the time of substitution notification.
If the sequence transit back through crew base and Flight Attendant is no longer required for the rest of the sequence, the above applies but based on departure time for the portion of sequence that transits through crew base.
Illegal Through No-Fault
If, after the time of the award, a Flight Attendant becomes illegal (Contractual or FAR) through no fault of her/his own to originate her/his sequence, such Flight Attendant shall have the option of splitting on to the sequence, once she/he becomes legal at the point the sequence passes through her/his crew base. If the sequence does not pass through the Flight Attendant’s crew base, she/he will be permitted to pick up the sequence at the point where she/he becomes legal. However, if it is impractical for the Company to split the Flight Attendant on to the sequence, the Flight Attendant shall be released from the sequence and paid the value of the originally scheduled sequence.
To receive pay protections under this Paragraph, the Flight Attendant must be FAR Illegal, a Lineholder, or a Reserve on an ETB trip, except as provided for in Paragraph K.1.b.
A Flight Attendant arrives in late Monday night from her/his sequence and becomes FAR illegal for the following two-day sequence on Tuesday/Wednesday PHX-LGARON-LGA-PHX. It would be impractical for the Company to deadhead the Flight Attendant to LGA fly the LGA-PHX segment as the Company already had the sequence covered by another Flight Attendant. In this situation, the Flight Attendant would not be permitted to split on the trip and would receive pay and credit for the entire sequence as it was flown by a substitute crew.
A Flight Attendant arrives in late Monday night from her/his sequence and becomes FAR illegal for the following two-day sequence on Tuesday/Wednesday PHX-LGARON-LGA-PHX. It would be impractical for the Company to deadhead the Flight Attendant to LGA fly the LGA-PHX segment as the Company already had the sequence covered by another Flight Attendant. In this situation, the Flight Attendant would not be permitted to split on the trip and would receive pay and credit for the entire sequence as it was flown by a substitute crew.
3 or More Full Cancellations
CBA 10.J.b.1:
For Lineholders who lose 3 or more full sequences as a result of cancellations due to extraordinary circumstances, and are not otherwise pay protected by other provisions in Section 10, the following will apply:
A Lineholder shall be required to make a "reasonable effort' in order to receive pay protection.
In order to fulfill the “reasonable effort”, a Lineholder will be required to satisfy all of 1 and 2 below:
- Bid for “like sequences” in TTS for the applicable bid month following notification of the full sequence cancellation. TTS requests do not have to be for the original days of canceled sequence(s) and do not have to be consecutive.
A like sequence (comparable to the cancelled sequence) shall have:
- comparable check-in/out times (at least one (1) hour before and one (1) hour after the original report and release times); and
- same number of day(s); and
- same type: Domestic for Domestic or IPD for IPD or NIPD for NIPD
- Make themself available in TTS for the equivalent number of TTS runs equal to the number of duty periods in cancelled sequence(s). A Lineholder may ballot for multiple sequences in 1 (one) TTS run.
Section 10.J.1.b.iii:
A Lineholder may choose to waive pay protection for all or some of the sequences and be released from any obligation to remain available to the Company.
This means you are not required to participate in this process. If you choose to waive pay protections, you are under no obligation to participate in the TTS run(s) as described above.
No.
If you have a last sequence/series pay protection, this is automatically covered under Section 10.L and doesn't count towards qualifying for other pay protections.
In other words, a last sequence cancellation is protected separately and you still need three more cancellations to qualify for these protections.
Section 10.J.1.b.iv:
A Flight Attendant who bids for like sequences shall be pay protected for the value of the sequences lost.
This means that if you are not awarded in the TTS run(s) as described above, you will be pay protected to the original value of the sequence lost, including premiums. If you are awarded one or more sequence in this process, you will be pay protected up to the original value of the sequence lost if greater than the TTS-awarded sequence.
- If you’re awarded a sequence in TTS and the value is the same or more, including premiums, than the lost sequence, no further action is required, and no additional pay protection is due.
- If either the premiums or the sequence value awarded is less than your lost sequence, and you fly the awarded sequence, you must submit a Direct Connect within five calendar days of the TTS award and include the awarded sequence details and date of the canceled sequence. Crew Compensation will then pay the difference.
- If either the premiums or the sequence value awarded is less than your lost sequence, and you fly the awarded sequence, you must submit a Direct Connect within five calendar days of the TTS award and include the awarded sequence details and date of the canceled sequence. Crew Compensation will then pay the difference.
- If you’re awarded (and fly) a sequence in TTS without the same premiums as the lost sequence(s), you must submit a Direct Connect within five calendar days of the TTS award and include the awarded sequence details and date of the canceled sequence. Crew Compensation will then pay the difference.
- If you’re not awarded a sequence in TTS, you must submit a Direct Connect within five calendar days of the TTS ballot and include:
- The TTS run date; and
- The run number; and
- The date of the canceled sequence being protected.
General Examples of Sequences and # TTS Runs Required
Examples below of duty periods and required number of TTS runs:
- If you lose a turn (one duty period), you would need to ballot for like sequences in one TTS run.
- If you lose a two-day trip with two duty periods, you would need to ballot for like sequences in two TTS runs.
- If you lose a three-day trip with three duty periods, you would need to ballot for like sequences in three TTS runs.
- If you lose a three-day trip with two duty periods, you would need to ballot for like sequences in two TTS runs.
NOTE: You may ballot for pay protections for multiple sequences in the same TTS run.
Specific Case of 3 Separate Turn Sequences Cancelling
CASE EXAMPLE:
I am based in Philadelphia, and was notified on Tuesday, October 8th that three of my PHL-TPA-PHL turns canceled on Wednesday, October 9th, Thursday, October 10th, and Friday, October 11th due to Hurricane Milton.
UNDERSTANDING OPTIONS:
Since they are full sequence cancellations that are not part of my last sequences/series of sequences for the month, I am not pay protected by other provisions in section 10. How can I receive pay protections for the lost time?
HOW TO RECEIVE PAY PROTECTION:
To receive pay protection for these turns, you must bid for 'like sequences.' Additionally, you must participate in the equivalent number of TTS runs equal to the number of duty periods in the canceled sequences.
In this example, you must participate in one TTS run for each sequence lost.
NOTE: You may ballot for all three of your lost sequences in the same TTS run.
Picking up a trip from ETB over the same calendar day/s of the cancelled sequence(s) negates any pay protections.*
*Footprint of the cancelled sequence(s) will be implemented DOS + 6mo.
Last Sequence / Last Series
There are two provisions of CBA Section 10.L that apply to the rescheduling of your last trip (or last series of trips) of the month. The sequence(s) will be designated with an ‘LS’ code on your HI1, and listed in the header of the HI1 under either LAST or LOCK, with the sequence number(s) and date(s):
If your last sequence (or series of sequences) of the month cancels in its entirety, you are pay protected for the entire sequence.
If the origination of your last sequence of the month has canceled, the company may request that you split onto the sequence. You will be pay protected for the entire sequence, including the canceled portion.
Frequently Asked Questions
Call Crew Scheduling. You may be required to split onto your trip as long as you are notified prior to the completion of the first scheduled duty period. If there was only one flight on your first duty period, and you need a hotel room, they will provide you with one. (CBA 10.L.3)
Crew scheduling may split you back onto your original sequence only; they may not reschedule you to other flying. (CBA 10.L.3)
Yes, but only after origination (departure of first flight) as referenced in CBA 10.L.5.
APFA Headquarters
1004 West Euless Boulevard
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M-F: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108
Contract & Scheduling Desk
M-F: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108
After-Hours Live Chat
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APFA Headquarters
1004 West Euless Boulevard
Euless, Texas 76040
M-F: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108
Contract & Scheduling Desk
M-F: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108
After-Hours Live Chat
Weekends / Holidays: 9:00AM - 5:00PM (CT)
Currently, no scheduled events...
APFA Headquarters
1004 West Euless Boulevard
Euless, Texas 76040
M-F: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108
Contract & Scheduling Desk
M-F: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108
After-Hours Live Chat
Weekends / Holidays: 9:00AM - 5:00PM (CT)
Currently, no scheduled events...