Injury On Duty (IOD)
Contact Information
Johnnea Bigcraft - IOD Chair
Contact Form |  [email protected]
(817) 540-0108
IOD Rep on Duty
Contact an IOD Rep-on-Duty |  [email protected]
(817) 540-0108 (press 1, then 3)
The administrator will reach out to you and take care of the following:
— Recoding of absences
— Ensure salary continuance is submitted
— Make any necessary travel arrangements
— Case management follow-up
— Collaborating with Sedgwick and the Nurse Case Managers
Contact your Injury on Duty Administrators:
All emails need to be sent to [email protected]. This email address is being protected from spambots. You need JavaScript enabled to view it. The phone number to reach the IOD team is 800-VIP CREW and select option # 6,4
LAX,SFO
P: (866) 640-8068 | F: (562) 981-1760
P.O. Box 14450 Lexington, KY, 40512
DFW
P: (800) 677-1412 | F: (859) 264-4061
P.O. Box 14152 Lexington, KY 40512-4152
ORD, PHX
P: (800) 358-2072 | F: (859) 264-4074
P.O. Box 14155 Lexington, KY 40512-4155
BOS, JFK, LGA, PHL
P: (800) 826-4338 | F: (859) 264-4075
P.O. Box 14156 Lexington, KY 40512-4156
MIA, RDU, DCA, CLT
P: (800) 548-1373 | F: (407) 833-4111
P.O. Box 14434 Lexington, KY 40512-4434
Medical Bills
P: (866) 495-7844 | F: fax to the applicable claim office above
P.O. Box 14152 Lexington, KY 40512-4152
Tmesys/Helios
P: (866) 599-5426
Network Provider
Texas HCN for Texas based employees
www.iodmedical.com | (866) 611-9949
CA MPN for California based Employees
www.iodmedical.com | (800) 625-6588
Preferred Provider Network (PPN) for all other states
www.iodmedical.com
Health and IOD Text Support Line
The APFA Health and IOD Text Support Line is dedicated to supporting you whenever you need assistance. Call or text the support lines and use the prompts to get the support you need.
Call:Â 817-382-1575
Select the corresponding prompt, as seen below, and you will receive a detailed pre-recorded message. You will also receive an automatic text message with essential information related to your inquiry. If you prefer to leave a message, include your name, base, and employee number, and a Health or IOD Representative will contact you.
Text:Â 817-382-1575
Send a message with your name, base, and employee number, and one of our Health or IOD Representatives will contact you.
Keep Good Records
It is extremely important to keep an accurate record of everything that happens when your injury occurs until your case is eventually closed. It is advisable to start a folder with all of the records listed below to have all of your documents in one place should you need them.
All paperwork documenting your injury:
— All medical reports and records
— All correspondence with AA, Sedgwick, doctors, nurse case managers, attorneys, or anyone else involved in your case
— Records of all income and benefits received
— A history of the dates you are off work
— A record of your mileage related to your medical treatment
— A diary of your symptoms, treatment, and how your daily activities are affected by the injury
— A telephone log including names, dates, and what was discussed
APFA strongly encourages communication by email for a paper trail.
Dealing with Sedwick CMS
Sedgwick Claims Examiner is responsible for:
— to determine compensability and administer claims in accordance with state law
— to inform you of your legal rights and obligations under the applicable state Work Comp law
— to issue your wage replacement benefits according to state law
— to pay your state acknowledged medical providers for approved services
You are responsible for:
— to stay in communication with your claims manager and to let them know if you are not getting the treatment that you need
— to cooperate with reasonable requests made by Sedgwick in order to investigate your claim
— to attend all reasonable medical appointments scheduled by the insurance company and notify your claims manager as soon as possible if you must reschedule an appointment or if your doctor cancels an appointment
Types of Injuries
For general injuries on duty call 1 (844) 777-8463. You can file an IOD at any time 24 hours a day, 7 days a week. Calls will be answered by a registered nurse who will assess and recommend appropriate medical care options, complete the report regarding your IOD, and send you the AA IOD Pamphlet.
You are NOT required to follow the nurse's recommendations; you are free to seek medical treatment. The new reporting process has not changed state laws regarding treatment. To reference current laws applicable to your state, consult the AA IOD pamphlet that you will receive via email following the IOD report. Take a copy of the Physical Demand Summary for Flight Attendants to your doctor or physical therapist when you seek medical help.
If the injury occurs on the aircraft, notify the Captain of the details of the injury and whether you will need to seek medical treatment.
Event During Flight
If any of the crew members begin to experience any physical symptoms (headache, metallic taste, coughing, irritated eye/nose/throat, dizziness and/or nausea), notify the Captain and coordinate the appropriate medical response.
Not all injuries require immediate medical attention. If you do not see a doctor right away, be advised that you will need to do so within 24 hours of any lost time. In the event of a medical emergency, do not wait to speak with a nurse - go to the nearest emergency room. You must be removed from work by a doctor to become eligible for Work Comp pay benefits once the claim is accepted.
Symptoms Following an Event
If immediately following the flight, you begin to experience any physical symptoms (chest tightness, profound fatigue, muscle aches, sinus congestion and/or a persistent cough), contact the Flight Service Daily Operations desk at IOC (1-888-222-4737) to report the event and your illness/ injury in order to receive the necessary assistance in seeking immediate medical treatment at the nearest hospital for proper testing of a possible exposure. Recommended testing should include a blood test to determine exposure.
If your injury requires immediate medical attention, go to the nearest emergency room.
File a Report
Each Flight Attendant should file the applicable company report. For all odor/fume events, file an IOD and a CERS Report. Flight Attendants may also consider reporting their specific safety concern regarding the odor/fume event to the Cabin ASAP program for review by AA, APFA and the FAA.
Flight Attendants may also consider reporting their specific safety concern regarding the odor/fume event to:
— Cabin ASAP reports are reviewed by the Event Review Committee (ERC) consisting of individuals from APA, APFA, the FAA, and Company.
— Please send reports of suspected odor/fume events to [email protected], [email protected], and [email protected].
If you become injured as a result of turbulence, you may be eligible for an Injury on Duty (IOD).
IOD’s may be filed 24/7 by calling (844) 777-8463.
If you sustain an injury due to turbulence, notify the Captain immediately that you have been injured and request that the turbulence be documented. If medical treatment is necessary, it is imperative to let the Captain know.
A triage nurse will answer your call. You are NOT required to follow the nurse’s recommendations and are free to seek medical treatment. Advise the nurse if you intend to seek immediate medical care. Not all injuries require immediate medical attention. In a medical emergency, do not wait to speak with a nurse. Go to the nearest emergency room. You must be removed from duty by a doctor to become eligible for workers’ compensation pay benefits once the claim is accepted.
All Flight Attendants should also file a CERS Report. The CERS Report is located on the Flight Service website by clicking on Safety and Security.
For more information about turbulence safety, please refer to the Inflight Manual > Safety > Safe Work Practices > Turbulence
When you're traveling abroad on company business or for training and away from your usual medical care, MedAire help with medical concerns, provide medical assistance, coordinate payment, and monitor your care until you are feeling better or are safely back home.
If you're injured abroad call MedAire at 1 (480) 333-3801. View More Information about MedAire
IOD Terms & Definitions
A work-related injury/illness that is approved by the Claims Manager based on the state's Workers' Compensation laws. Because of the complexity of these laws, the Claims Manager is solely responsible for determining compensability. American Airlines (MOD, FSM) is legally prohibited from determining claim compensability.
The FCE is a physical test designed to assess an employee's ability to perform his/her essential job functions and is administered by a specialty licensed physical therapist.
Impairment Rating measures the percentage of disability of the injured body part. This percentage represents the extent a work-related injury has permanently impaired the injured worker. This rating will determine the amount, if any, of the injured worker's permanent disability payments and the number of weeks payable. Please keep in mind that the ability to clear is NOT determined by the impairment rating but by a Flight Attendant's ability to perform their essential job functions. (*See the Physical Demand Summary for Flight Attendants.)
IME/QME may be requested by Sedgwick. The results of the IME are legally binding. This means that if the IME clears you to return to work, your Work Comp benefits will cease immediately. If you disagree with the results of the IME/QME based on your own and your primary treating physician's assessment, there is an appeals process in each state. Contact your state's Workers' Compensation office to find out if you are required to attend the IME/QME or for information about filing an appeal.
The IOD Administrator is responsible for coding your IOD once it is deemed compensable.
This denotes the point in time when the primary treating physician determines that the injured worker has recovered as much as he/she is going to for a particular injury. In some states there is a statutory MMI/P&S imposed after a specified period of time.
Most Work Comp claims will be assigned a Nurse Case Manager. The primary responsibility of the NCM is to assist the injured employee in obtaining appropriate medical treatment. They can facilitate communications between your treating doctor and Sedgwick and address concerns regarding the medical aspects of your claim.
The Preferred Provider Network (PPN) is an established network of medical providers who accept Workers' Comp. To receive salary continuance, you must use a PPN doctor.
An independent insurance company employee who is contracted to manage the administrative portion of Workers' Compensation claims in compliance with applicable state laws. Among other responsibilities, the claims manager is responsible for determining claim compensability and authorizing certain medical procedures. Sedgwick CMS is currently the third-party insurance company that administers Workers' Compensation claims for American Airlines.
The medical provider that the Claims Manager recognizes with regard to determining your physical capabilities or limitations. Generally this will be the treating doctor that you selected, but in certain jurisdictions, the Claims Manager may designate an Independent Medical Examiner (IME) or Qualified Medical Examiner (QME) to make a determination regarding your status. The results of an IME/QME are legally binding.
The number of days the injured worker must wait before state mandated workers' compensation payments become available. This waiting period varies from state to state. You will not receive any pay for the time during the statutory waiting period unless you exceed the Retroactive Period which also varies from state to state.
TTD or TIBS (Texas only) are the state required wage replacement benefits which commence after the Statutory Waiting Period.
Workers' Compensation
Sedgwick administers Injury on Duty (IOD) claims with applicable Workers’ Compensation laws for the state in which the injured worker is based. Rules vary by state. All claims are administered and subject to approval by the Company’s Workers’ Compensation insurance carrier Sedgwick.
Worker's Compensation Pay
A Flight Attendant who becomes injured or sick due to an occupational injury or illness shall receive Workers’ Compensation benefits by individual State laws providing the claim is compensable.
The wage replacement benefits that an injured employee may receive are known as Total Temporary Disability (TTD) or Temporary Income Benefits (TIBs).
- TTD/TIBs will be paid directly by Sedgwick CMS according to a state mandated formula. *See Worker's Compensation State Specifics.
- Workers' Compensation benefits are non-taxed.
- Benefit amounts may vary considerably from state to state. Low time fliers will usually get a reduced benefit.
- In some states, your benefits may be reduced if your Doctor says you can perform Light Duty. AA and Sedgwick are aware that Light Duty is not an option for Flight Attendants. Light Duty or Restricted Duty means that you are off work until the Doctor releases you to full duty. (See IOD Work Status Report).
- Employees receiving only Workers' Compensation pay benefits will be placed on unpaid IOD LOA status. This simply means that they are not getting a paycheck from AA.
Find a Worker's Comp Doctor
Preferred Provider Network
The Preferred Provider Network is a nationwide list of approved Workers' Compensation doctors. A medical provider search tool is available at all bases www.iodmedical.com.
In Arizona, an injured employee is required to go to a company approved clinic one time. After the one time visit you may treat with a physician of your choice, but to received salary continuance, you must treat within the Preferred Provider Network (PPN).
Approved Clinics
Concentra Clinic
1818 East Sky Harbor Circle North - Building 2, Suite 150, Phoenix, AZ 85034
Tel: (602) 244-9500 | Mon - Fri 4:00PM - 7:30AM | Anytime Saturday and Sunday
Banner Occupational Health Clinic - University Medical Center Phoenix
Located in the Edwards Medical Plaza - 1300 N. 12th St, Suite 520, Phoenix, AZ 85006
Tel: (602) 839-4456 | Mon - Fri 6:00AM – 10:00PM | Sat – Sun 8:00AM – 4:00PM
Banner Occupational Health Clinic - Estrella
Located in the Estrella Medical Plaza 1 - 9305 W. Thomas Rd, Suite 235 Phoenix, AZ 85037
Tel: (623) 327-4100 | Mon – Fri 7:00AM – 6:00PM
Banner Occupational Health Clinic - Arizola and McMurray
Located at Arizola and McMurray - 1676 E. McMurray Blvd, Suite 2, Casa Grande, AZ 85122
Tel: (520) 381-6783 | Mon – Fri 7:30AM – 4:00PM
Cedars-Sinai Marina Del Rey Hospital
4650 Lincoln Blvd Marina, Del Rey CA 90292
Tel: (310) 823-8911 | Open 24 hours /7 days per week
Banner Occupational Health Clinic - Thunderbird
Located in the Paseo Medical Plaza - 5601 W. Eugie Ave, Suite 213, Glendale, AZ 85304
Tel: (602) 865-5618 | Mon – Fri 7:00AM – 6:00PM
Banner Occupational Health Clinic - Dobson and Ray
Located at Dobson and Ray - 1979 W. Ray Rd, Chandler, AZ 85224
Tel: (480) 827-5685 | Mon – Fri 7:00AM – 6:00PM
Banner Occupational Health Clinic - Wilmot and Speedway
Located at Wilmot and Speedway - 1101 N. Wilmot Rd, Suite 101, Tucson, AZ 85712
Tel: (520) 694-2550 | Mon – Fri 7:30 AM – 4:00PM
Banner Occupational Health Clinic - Gateway
Located in the Gateway Medical Pavilion - 1920 N. Higley Rd, Suite 108, Gilbert, AZ 85234
Tel: (480) 543-3300 | Mon – Fri 7:00AM – 6:00PM
Transportation
Concentra
Treating at Concentra - Call Concentra Clinic directly For transportation
Rio Salado: 480-921-2273 | Sky Harbor Circle: 602-244-9500
Airport Pickup location:
Terminal 4: Leve 1, north curb, far west end (outside door #1) - Leve 1, south curb, far east end (outside door #8)
Banner
Treating at Banner - Call (602) 255-7505 for transportation. The front desk will gather information so the Driver can pick you up
Physical and Occupational Therapy
SPNet Clinical Solutions
888-654-0049 | www.spnet-pt.com
In California an employee must treat with a CA PPN doctor unless they have a pre-designated doctor on file with AA. If you elect to see a pre-designated doctor who is not in the network, you will not be eligible to supplement Work Comp with salary continuance.
LAX Approved MPN Clinics
Concentra*
Airport LAX - 6033 W Century Blvd Ste 200, Los Angeles, CA 90045
Tel: (310) 215-1600 | Open 24 hours/7 days per week
Call for transportation to/from airport
ProActive Work Health Services
920 N. Nash St., El Segundo, CA 90245
Tel: (310) 321-5500 | Open 24 hours/7 days per week | Anytime Sat, Sun & Holidays
(includes Transportation to/from airport)
LAX Approved Hospital
Cedars-Sinai Marina Del Rey Hospital
4650 Lincoln Blvd Marina, Del Rey CA 90292
Tel: (310) 823-8911 | Open 24 hours /7 days per week
SFO Approved MPN Clinics
Concentra
San Francisco Airport Medical Center - 3 South Linden Avenue, South San Francisco, CA 94080
Tel: (650) 238-1500 | Mon - Fri 8:00AM – 5:00PM
Call for transportation to/from airport
SFO Medical Clinic
International Terminal Main Hall
(On the Boarding Area A side) Departures/Ticketing Level, Pre-Security San Francisco, CA 94128
Tel: (650) 821-5600 | Mon - Fri 7:00AM – 7:00PM
SFO Hospital
Mills Peninsula Medical Center
1501 Trousdale Drive, Burlingame, CA 94010
Tel: (650) 696-5400 | Open 24 hours/7 days per week
SFO Physical and Occupational Therapy
SPNet Clinical Solutions
Tel: (888) 654-0049 | www.spnet-pt.com
In Florida injured employees will be directed care.
Designated Clinics
The Clinic I Premise Health*
Miami International Airport - 4450 NW 22nd St. Bldg. 3095, Miami, Florida 33159
Tel: (305) 526-7941 | Mon - Fri 6:00AM - 11:00PM (Must treat here during open hours)
Concentra Medical Center at Doral
7800 NW 25th Street, Suite 4, Miami, FL 33122
Tel: (305) 593-2174 | Mon - Fri 8:00AM - 8:00PM | Sat 10:00AM - 4:00PM (CLOSED SUNDAYS)
Concentra Medical Center at Pinecrest
10205 S Dixie Highway, Suite 102, Pinecrest, FL 33156
Tel: (305) 666-5971 | Mon - Fri 8:00AM - 8:00PM | Sat - Sun 10:00AM - 6:00PM (OPEN SUNDAYS & HOLIDAYS)
FOR UFE/UMB THREATENING EMERGENCY OR AFTER DESIGNATED FACILITY HOURS ONLY Doctors Hospital
5000 University Drive, Coral Gables, FL 33146
Tel: (305) 666-2111
Physical and Occupational Therapy
SPNet Clinical Solutions
(888) 654-0049 | www.spnet-pt.com
In Illinois an employee may choose to treat with a Worker's Compensation doctor outside the PPN as long as the doctor accepts Work Comp patients. If you choose to treat with a doctor outside the PPN, you will not be eligible to supplement your Workers' Comp benefits with salary continuance.
Preferred Providers
The Clinic | Premise Health
Terminal 3 - K19 Concourse Ramp Level Room 100, Chicago, IL 60666
Tel: (773) 686-3912 | Mon - Fri 7:30AM - 3:30PM
Advocate Health
1502 Elmhurst Road, Elk Grove Village, IL 60007
Tel: (847) 228-0515 | Mon - Fri 70 AM – 5:30 PM | Sat 7:30 AM – 12:30 PM
Concentra Franklin Park
10137 W. Grand Avenue, Franklin Park, IL 60131
Tel: (847) 451-7590 | Mon - Fri 7:00AM – 10:00PM | Sat 8:00AM – 5:00PM
Physicians Immediate Care Cumberland
4900 N. Cumberland Ave. Norridge, IL 60706
Tel: (708) 456-1600 | Mon - Fri 8:00AM – 8:00PM | Sat - Sun 8:00 AM – 4:00 PM
Transportation
Concentra
Call Concentra directly for transportation (Lyft)
Tel: (847) 451-7590
Airport Pickup Location
ORD Terminal 2D Green Zone
Hospital
Presence Resurrection Medical Center
7435 W Talcott Ave, Chicago, IL 60631
Tel: (773) 774-8000 | Open 24 hrs./7 days a week
Physical and Occupational Therapy
SPNet Clinical Solutions
(888) 654-0049 | www.spnet-pt.com
In Massachusetts an employee may choose to treat with a Worker's Compensation doctor outside the PPN as long as the doctor accepts Work Comp patients. If you choose to treat with a doctor outside the PPN, you will not be eligible to supplement your Workers' Comp benefits with salary continuance.
Convenient Care Clinics
Partners Urgent Care
1285 Beacon Street, Brookline, MA 02446
Tel: (617) 751-6205 | 9:00AM - 9:00PM / 7 days a week
Concentra
66B Concord Street, Wilmington, MA 01887
Tel: (978) 657-3826 | Mon - Fri 7:00AM - 5:00PM
Hospital
Massachusetts General Hospital
55 Fruit St, Boston, MA 02114
Tel: (617) 724-4100 | Open 24 hrs / 7 days a week
Physical and Occupational Therapy
SPNet Clinical Solutions
(888) 654-0049 | www.spnet-pt.com
In New York an employee may choose to treat with a Worker's Compensation doctor outside the PPN as long as the doctor accepts Work Comp patients. If you choose to treat with a doctor outside the PPN, you will not be eligible to supplement your Workers' Comp benefits with salary continuance.
JFK Convenient Care Clinics
City MD Jamaica
162-21 Jamaica Ave, Jamaica, NY 11432
Tel: (718) 571-9117 | Mon - Fri 7:00AM – 11:00PM | Sat – Sun 8:00AM – 8:00PM
City MD Springfield Gardens
130-20 Farmers Blvd, Queens, NY 11434
Tel: (646) 518-8263 | Tel: (646) 518-8266
Mon – Fri 8:00AM – 8:00PM | Sat – Sun 8:00AM – 5:00PM
LGA Convenient Care Clinics
City MD Astoria
31-11 Steinway St, Astoria, NY 11103
Tel: (718) 475-2345 | Mon - Fri 7:00AM - 11:00PM | Sat – Sun 8:00AM – 6:00PM
City MD Corona
37-26 Junction Blvd, Queens, NY 11368
Tel: (718) 571-9310 | Mon – Fri 8:00AM – 8:00PM | Sat 9:00AM – 6:00PM
EWR Convenient Care Clinics
City MD Union
2317 Center Island Route 22, Union, NJ 07083
Tel: (201) 354-1951 | Tel: (201) 352-1952
Mon - Fri 7:00AM - 11:00PM | Sat – Sun 9:00AM – 7:00PM
City MD Bayonne
904 Bayonne Crossing Way, Bayonne, NJ
Tel: (551) 497-5675 | Tel: (551) 497-5676
Mon – Fri 8:00AM – 8:00PM | Sat 9:00AM – 5:00PM
EWR Hospital
Jamaica Hospital Medical Center
8900 Van Wyck Expressway, Jamaica, NY 11418
Tel: (718) 206-6000 | Open 24 hours/7 days per week
EWR Physical & Occupational Therapy
SPNet Clinical Solutions
Tel: (888) 654-0049 | www.spnet-pt.com
North Carolina injured employees will be directed care. An injured worker is required to treat at approved clinics. The employee may petition the Commission to change physicians or approve a physician of the employee's selection when good grounds are shown. However, payment by the employer or carrier is not guaranteed unless written permission to change physicians is obtained from the employers, carrier or commission before the treatment is rendered, but to receive salary continuance, you must treat within the PPN.
Approved Clinics
The Clinic I Premise Health*
Charlotte Intl Airport - 5501 Josh Birmingham Parkway, 3rd Floor Atrium Suite 18, Charlotte NC 28208
Tel: (856) 273-0986 | Mon - Fri 7:00AM - 7:00PM (CLOSED SATURDAYS & SUNDAYS - Must treat here during open hours)
Transportation
Legacy Exec Transportation
Tel: (704) 256-4141 | Cell: 704-778-5115
Open 24 hrs / 7 days a week - No voucher required!
After Hours Urgent Care and Hospital
FastMed Urgent Care
3250 Wilkinson Blvd, Charlotte, NC 28208 (across from Walmart)
Tel: (704) 319-5176 | Mon - Fri 5:00PM - 8:00PM | Sat - Sun 8:00AM 4:00PM
OPEN SUNDAYS & HOLIDAYS (Must treat here for non-emergencies when Premise is closed)
Novant Emergency Room
200 Hawthorne Lane, Charlotte, NC 28204
Tel: (704) 384-4000 | Mon - Fri 8:00PM - 7:00AM | Sat - Sun 5:00PM 7:00AM
Physical and Occupational Therapy
SPNet Clinical Solutions
(888) 654-0049 | www.spnet-pt.com
In Pennsylvania, an injured employee is required to treat at approved clinics or designated Health Care Providers for 90 days from the date of your first visit. After 90 days, you may treat with a physician of your choice. To be eligible for salary continuance, you must continue your medical care with the PPN.
PHL Designated Health Care Providers*
The Clinic I Premise Health
(outside of security in A East) PMB #178 - 8500 Essington Ave Philadelphia. PA 1915.
Tel: (215) 492-2789 | Mon - Fri 8:00AM - 6:00PM (CLOSED SATURDAYS & SUN DAYS)
Liberty Orthopedics
Chester Pike & Bartol Ave, Ridley Park, PA 19078
Tel: (610) 521-8970
Starer-Rizzo-Ruffini Ophthalmic Associates, P.C.
Taylor Hospital Medical Building
8 Morton Avenue. Suite 101, Ridely Park, PA 19078
Tel: (610) 521-2111
Concentra Occupational Medicine
1017 4th Avenue, Suite 200 Essington, PA 19029
Tel: (610) 521-6880
Mon - Thurs 730AM - 8:00PM | Friday 730AM - 5:00PM | Saturday 9:00AM - 2:00PM
Van Service Provided
Rothman Institute (Orthopedics)
925 Chestnut Street, Philadelphia, PA 19107
Tel: (267) 339-3500
Taylor Hospital
175 East Chester Pike, Ridley Park, PA 19078
Tel: (610) 595-6000
Emergencies and after hours only!
AMBULANCE SERVICE FOR ESSINGTON - (610) 565-6500
PIT Designated Health Care Provider*
Work Well
1187 Thorn Run Rd. Ext 20, Coraopolis. PA 15106
Tel: 1-800-662-2400 | Mon - Fri 8:30AM - 5:00PM
For more information on treating providers review the "Notice to Employees In Case of Work Related Injury" posting located at your base/station or on Jetnet at www.aa.com\iod
Occupational Medicine/Physical Therapy
SPNet Clinical Solutions
888-654-0049 | www.spnet-pt.com
Texas based employees are required to treat with a physician in the PPN. Texas is not a direct-care state. If they go outside of the PPN network without approval, Sedgwick will not approve payment for those medical bills. Specialists cannot be a primary treating doctor.
Convenient Care Clinics
The Clinic | Premise Health DFW
Dallas Fort Worth Intl Airport, Terminal A 39 Ramp Level, Dallas, Texas 75261
Tel: (972) 425-7295 | Mon - Fri 6:00AM - 11:00PM (CLOSED SATURDAYS & SUNDAYS)
Carenow Bedford/Euless
5301 William I7 Tate Ave, Grapevine, TX 76051
Tel: (817) 251-2101
Mon - Fri 8:00AM - 9:00PM | Sat 8:00AM - 8:00PM | Sun 9:00AM - 5:00PM
Concentra Medical Center
5910 N. Macarthur Blvd. Suite 133, Irving, TX 75039
Tel: (972) 554-8494 | Mon - Fri 8:00AM - 8:00PM | Sat 8:00AM – 5:00PM
Carenow Irving
2675 N. Belt Line Rd, Irving, TX 75062
Tel: (469) 299-5445
Mon - Fri 8:00AM - 9:00PM | Sat 8:00AM – 8:00PM | Sun 9:00AM – 5:00PM
Hospital
Las Colinas Medical Center
6800 N MacArthur Blvd, Irving TX 75039
Tel: (972) 969-2000 | Hospital/ER 24 hrs/7 days a week
Baylor Hospital
1650 West College Street, Grapevine, TX 76051
Tel: (817) 481-1588 | Open 24 hours 7 days per week
Texas Health Harris Methodist Hospital (Hurst-Euless-Bedford)
1600 Hospital Parkway, Bedford, TX 76022
Tel: (817) 848-4000 | Open 24 hours/7 days per week
Physical and Occupational Therapy
SPNet Clinical Solutions
(888) 654-0049 | www.spnet-pt.com
In Virginia injured employees will be directed care.
Panel Providers
(Any physician within the group is acceptable)
Inova Occupational Health Center - Alexandria
4700 King Street, Suite 201, Alexandria, VA 22302
Tel: (571) 665-6600 | Mon - Fri 8:00AM - 4:00PM
Concentra Medical Clinic
5590 General Washington Dr., Alexandria, VA 22312
Tel: (703) 914-6718 | Mon - Fri 8:00AM-5:00PM
Concentra Medical Center
45305 Catalina Ct. Suite 1, Sterling, VA 20166
Tel: (703) 435-7656 | Mon - Fri 8:00AM - 5:00PM
Inova Urgent Care - North Arlington
4600 Langston Blvd, Arlington, VA 22207
Tel: (571) 977-5274 | Mon - Sun 8:00AM - 8:00PM
Physical and Occupational Therapy
SPNet Clinical Solutions
Tel: (888) 654-0049 | www.spnet-pt.com
Hospitals
Virginia Hospital Immediate Care
764 23rd Street South, Crystal City, VA 22202
Tel: (703) 717-7001 | 0pen 24 hrs / 7 days a week
Inova Alexandria Hospital
4320 Seminary Rd., Alexandria, VA 22314
Tel: (703) 504-3000
State Specific Workers' Compensation Benefits
Statutory Waiting Period
The time frame the injured worker must wait before state mandated workers' compensation payments become available. This waiting period varies from state to state. In order to qualify for state mandated pay, you must exceed the statutory waiting period in your state. You will not receive any pay for the time during the statutory waiting period unless you exceed the Retroactive Period, which also varies from state to state. Work Comp/Medical Benefits should be paid immediately in an approved workers' compensation claim.
Example: In North Carolina there is a 7-day statutory waiting period before you can receive temporary total disability benefits. If you are out of work for less than 7 days, your medical expenses should be paid, but you do not qualify for wage-loss benefits until after the seventh day. You will not receive any wage-loss benefits for the first 7 days of your disability unless you are disabled for more than 21 days.
Notice to Employer
The statutory state time limit that the employee has to notify their employer of a work-related injury and file the claim. If you sustain a work-related injury, immediately notify your employer of the injury at your first opportunity. If your injury developed over a period of time, notify your employer as soon as you have symptoms and realize that you have been injured as a result of your job.
By filing your injury with AA, you can avoid any misunderstanding about whether or not you reported the injury and it will protect your right to workers' compensation benefits.
Notice to Employer is mandated by the state.
Temporary Total Disability (TTD) will be paid directly by Sedgwick CMS/AIG every two weeks for the duration of the disability of until the FA is released to full duty. TTD benefits are paid based upon an average monthly wage as determined by the Arizona Industrial Commission. The average monthly wage maximum is $1,257.78* and the flight attendant is paid at 66 2/3% of that number.
Statutory Waiting Period — 7 days (Compensation begins on the 8th day of disability.)
Retroactive period — 14 days (Compensation for days 1-7 is paid only if disabled 14 days or more.) Note to Employer — As soon as injury occurs or when the injured worker becomes aware of the condition.
Industrial Commission of Arizona (602) 542-4661
Temporary Total Disability Benefits (TTD) will be paid directly by Sedgwick CMS every two weeks up to a maximum of 104 weeks or until the FA reaches P&S (Permanent and Stationary). The FA would reach statutory P&S after 104 weeks. TTD benefits are calculated at 66 2/3% of the FA' s average weekly wage earned in the 52 weeks immediately preceding the date of injury up to a state-imposed maximum of $1,619.15* per week. It is the responsibility of the state to calculate this figure. Using your W2 or epays statement, you can use the same formula to estimate your maximum TTD benefit. Statutory Waiting Period - 3 days (Compensation begins on the 4th day of disability.)
Retroactive Period - 14 days (Compensation for days 1-3 is paid only if disabled 14 days or more) Notice to Employer - within 30 days
State Division of Workers' Compensation (800) 736-7401
www.dir.ca.gov
Temporary Total Disability Benefits (TTD) will be paid directly by Sedgwick CMS on a weekly basis up to a maximum of 104 weeks or until the FA reaches Maximum Medical Improvement (MMI) whichever happens first. (The FA would reach statutory MMI after 104 weeks.) TTD benefits are calculated at 66 2/3% of the FA's average weekly wage earned during the 13 weeks immediately preceding the date of injury up to state-imposed maximum of $1,260.00* per week. It is the responsibility of the state to calculate this figure. Using your W2 or epays statement, you can use the same formula to estimate your maximum TTD benefit.
Statutory Waiting Period - 7 days (Compensation begins on the 8th day of disability.)
Retroactive Period - 21 days (Compensation for days 1-7 is paid only if disabled 21 days or more) Notice to Employer - within 30 days
Division of Workers' Compensation (800) 342-1741
www.myfloridacfo.com/wc
Temporary Total Disability Benefits (TTD) will be paid directly by Sedgwick CMS every two weeks for the duration of the disability or until the FA reaches Maximum Medical Improvement (MMI). TTD benefits are calculated at 66 2/3% of the FA' s average weekly wage earned in the 52 weeks immediately preceding the date of injury up to a state-imposed maximum of $1,897.92* per week. It is the responsibility of the state to calculate this figure. Using your W2 or epays statement, you can use the same formula to estimate your maximum TTD benefit.
Statutory Waiting Period - 3 days (Compensation begins on the 4' day of disability.)
Retroactive Period - 14 days (Compensation for days 1-3 is paid only if disabled 14 days or more)Notice to Employer - within 45 days
Illinois Workers' Compensation Commission (312) 814-6500
Temporary Total Disability Benefits (TTD) will be paid directly by Sedgwick CMS on a weekly basis up to 156 weeks or until the FA reaches Maximum Medical Improvement (MMI) whichever happens first. (The FA would reach statutory MMI after 156 weeks.) TTD benefits are calculated at 60% of the FA's average weekly wage earned during the 52-week period immediately preceding the date of injury up to a state-imposed maximum of $1,796.72* per week. It is the responsibility of the state to calculate this figure. Using your W2 or epays statement, you can use the same formula to estimate your maximum TTD benefit.
Statutory Waiting Period - 5 days (Compensation begins on the 6th day of disability.)
Retroactive Period - 21 days (Compensation for days 1-5 is paid only if disabled 21 days or more) Notice to Employer - as soon as possible
Massachusetts Department of Industrial Accidents (800) 323-3249
Temporary Total Disability Benefits (TTD) will be paid directly by Sedgwick CMS every two weeks for the duration of disability or until the FA reaches Maximum Medical Improvement (MMI). TTD benefits are calculated at 66 2/3% of the FA' s average weekly waged earned during the 52-week period immediately preceding date of injury up to a state-imposed maximum of $1,145.43* per week. It is the responsibility of the state to calculate this figure. Using your W2 or epays statement, you can use the same formula to estimate your maximum TTD benefit.
Statutory Waiting Period - 7 days (Compensation begins on the 8th day of disability)
Retroactive Period - 14 days (Compensation for days 1-7 is paid only if disabled 14 days or more) Notice to Employer - within 30 days
New York State Workers' Compensation Board (877) 632-4996
Temporary Total Disability Benefits (TTD) will be paid directly by Sedgwick CMS on a weekly basis for the duration of disability or until the FA reaches Maximum Medical Improvement (MMI). TTD benefits are calculated at 66 2/3% of the FA's average weekly wage earned during the 52-week period immediately preceding the date of injury up to a state-imposed maximum of $1,254.00* per week. It is the responsibility of the state to calculate this figure. Using your W2 or epays statement, you can use the same formula to estimate your maximum TTD benefit.
Statutory Waiting Period - 7 days (Compensation begins on the 8th day of disability)
Retroactive Period - 21 days (Compensation for days 1-7 is paid only if disabled 21 days or more) Notice to Employer - within 30 days North Carolina Industrial Commission (800) 688-8349
Temporary Total Disability Benefits (TTD) are paid directly by Sedgwick CMS/AIG every two weeks for 500 weeks or until the FA reaches Maximum Medical Improvement (MMI). TTD benefits are calculated at 66 2/3% of the FA's average weekly wage earned during the 52-week period immediately preceding the date of injury up to the state imposed maximum of $1,325.00* per week. It is the responsibility of the state to calculate this figure. Using your W2 or epays statement, you can use the same formula to estimate your maximum TTD benefit.
Statutory Waiting Period - 7 days (Compensation begins on the 8th day of disability)
Retroactive Period - 14 days (Compensation for days 1-7 is paid only if disabled 14 days or more) Notice to Employer - 21 days
Pennsylvania Department of Labor & Industry (717) 787-5279
Temporary Income Benefits (TIBS) will be paid directly by Sedgwick CMS on a weekly basis up to a maximum of 104 weeks or until the FA reaches Maximum Medical Improvement (MMI) whichever happens first. (The FA would reach statutory MMI after 104 weeks.) TIBS are calculated at 70% of the FA's average weekly waged earned during the 13-week period immediately preceding the date of injury up to a state-imposed maximum of $1,173.81* per week. It is the responsibility of the state to calculate this figure. Using your W2 or epays statement, you can use the same formula to estimate your maximum TIBS benefit.
Statutory Waiting Period - 7 days (Compensation begins on the 8th day of disability.)
Retroactive Period - 14 days (Compensation for days 1-7 is paid only if disabled 14 days or more) Notice to Employer - within 30 days
Texas Department of Insurance, Division of Workers' Compensation (800) 252-7031
Temporary Total Disability Benefits (TTD) will be paid directly by Sedgwick CMS every two weeks up to a maximum of 500 weeks or until the FA reaches Maximum Medical Improvement (MMI) whichever happens first. (The FA would reach statutory MMI after 500 weeks.) TTD benefits are calculated at 66 2/3% of the FA's average weekly wage earned in the 52 weeks immediately preceding the date of injury up to a state imposed maximum of $1,195.00* per week ($1,410* per
week starting 7/1/2024). It is the responsibility of the state to calculate this figure. Using your W2 or epays statement, you can use the same formula to estimate your maximum TTD benefit.
Statutory Waiting Period - 7 days (Compensation begins on the 8th day of disability.)
Retroactive Period - 21 days (Compensation for days 1-7 is paid only if disabled 21 days or more) Notice to Employer - within 30 days
Virginia Workers' Compensation Commission (877) 664-2566
State Mandated Workers' Compensation Benefits At-A-Glance
| Jurisdiction | |||||
|---|---|---|---|---|---|
| Arizona | 66 2/3% | Monthly wage determined by Arizona Industrial Commission | $1,257.78* | $50.00* | Duration of disability or MMI |
| California | 66 2/3% | 52 | $1,539.71* | $194.91* | As of 4/19/04 104 weeks or P&S |
| Florida | 66 2/3% | 13 | $1,011.00* | $20.00* | 104 weeks or MMI |
| Illinois | 66 2/3% | 52 | $1,613.93* | $605.23* | Duration of disability or MMI |
| Massachusetts | 60% | 52 | $1,487.78* | $297.56* | 156 weeks or MMI |
| New York | 66 2/3% | 52 | $966.78* | $100.00* | Duration of disability or MMI |
| North Carolina | 66 2/3% | 52 | $1,102.00* | $30.00* | 500 weeks or MMI |
| Pennsylvania | 66 2/3% | 52 | $1,205.00* | Contact your state compensation office | Temporary total disability 104 weeks or MMI Permanent total 500 weeks |
| Virginia | 66 2/3% | 52 | $1,195.00* | $298.75* | 500 weeks or MMI |
| Texas | 70% | 13 | $1,007.00* | $151.44* | 104 weeks or MMI |
*The maximum/minimum weekly payment rates can change from year to year. Contact your state workers' compensation agency for the current max/min weekly payment rates in your state.
Pay & Dues While on IOD
Salary Continuance
In addition to receiving Workers' Compensation benefits, a FA must select a physician from the PPN to be eligible for salary continuance, except in the following cases:
— They live in a state where the Company chooses not to participate in a PPN
— The state does not have a PPN
— The FA's primary residence is more than 45 miles from the nearest PPN provider
The amount of a FAs salary continuance will be equal to their six (6) month average but in no case shall they receive an amount greater than one hundred and ten (110) hours. A FA's salary continuance will be offset by their Workers' Compensation benefits. FAs shall be eligible to receive salary continuance for up to six (6) months. If a FA sustains injuries as a direct consequence of an aircraft accident that results in substantial aircraft damage or a single fatality, they will be eligible to receive salary continuance for up to thirty-six (36) months.
End of the Six-Month Salary Continuance Period
At the end of the six-month salary continuance, if you choose to USE sick hours, you will be placed on a paid Occupational injury/Medical Leave of Absence and, required to use any available sick hours, for all hours of trips missed in your bid line or reserve guarantee.
PROS
Once you have exhausted the six-month Salary Continuance, if using SK hours, you remain active on AA payroll.
— Being active on payroll delays the start of the 5-year clock.
— Being active on payroll will extend the ability to be covered by AA insurance benefits.
— Using with SK hours may generate enough income to cover your normal contributory portion for insurance benefits.
— Using SK hours makes it simple to get LTD payments in a timely manner.
CONS
If you exhaust your SK hours in conjunction with an IOD, it will not be there should other health concerns arise.
Pay While on an IOD
Statutory Waiting Period
This is the period of time an injured worker has to be off work before they are considered eligible for Workers' Compensation pay. The waiting period is determined by state law and begins when the employee is removed from work by a physician for a compensable injury.
The duration is determined by state:
— 3 days: California, Illinois
— 5 days: Massachusetts
— 7 days: Florida, New York, North Carolina, Texas, Virginia, Arizona, Pennsylvania
During the statutory waiting period a Flight Attendant must use accrued sick leave hours, if available, or at the FA's option, they may use vacation time when sick leave hours have been exhausted. If a FA received retroactive payments of Workers' Compensation benefits for the statutory waiting period, they will be required to reimburse the Company for any sick leave and vacation used during such period.
IOD DECS Removal Codes
| Code | Notes | Definition/Accruals |
|---|---|---|
| 3S | Reoccurring Injury | Salary Continuance (36) months, active and accrue SK/VC |
| AI | Unpaid | No pay, does not accrue SK/VC, used for Treat and Release |
| AU | Company paid, active and accrue (i.e. AA requested court appearance, IME) | |
| HI | Reoccurring Injury | Recurrent IH, after SC ends paid via sick bank for full line value, active and accrue SK/VC |
| IA | Paid | Pays from sick bank, active and accrue SK/VC, used for Treat and Release |
| IC | New Injury | Salary Continuance (6) months, treatment with a PPN doctor, active and accrue SK/VC |
| ID | Day of Injury - Full Pay, company paid, active and accrue | |
| IH | New Injury | After SC ends and paid via sick bank for full line value, active and accrue SK/VC |
| IR | Recurrent IC, salary continuance (6) months, active and accrue SK/VC | |
| IU | Not active does accrue SK/VC, used if FA does not have enough sick time to cover WI | |
| NU | Reoccurring Injury | Recurrent UN, SC ends no pay from the flight attendant’s sick bank, inactive and does not accrue SK/VC |
| PR | MMI Recode, paid using Sick bank | |
| RU | MMI Recode, no pay | |
| S3 | New Injury | Salary Continuance (36) months, active and accrue SK/VC |
| TU | Paid | Pays from sick bank, active and accrue SK/VC, used for cabin order events |
| UN | New Injury | SC ends no pay from the flight attendant’s sick bank, inactive and does not accrue SK/VC |
| UT | Unpaid | No pay, does not accrue SK/VC, used for cabin order events |
| WI | Accepted IOD claim – State wait period, Sick Bank | |
| WV | Accepted IOD claim, Vacation use |
IOD and Family Medical Leave
The Family Leave Act allows employers to run FML concurrent with a work-related injury, and AA will do so if an injured employee meets the eligibility criteria.
Union Dues
Contact the dues department to check the status of your dues obligation while you are on an IOD. (817) 540-0108 ext. 8469.
Benefits While on an IOD
Maintaining Your AA Benefits and Optional Coverages
Sedgwick CMS, the Worker's Compensation insurance company, is responsible for payment of all approved medical expenses related to the IOD. If you seek medical treatment (other than the initial emergency treatment) without Sedgwick approval, Sedgwick may refuse payment.
You will be responsible for payments of the monthly contributory portion of your personal insurance benefits while on AA payroll and for the first 12 months on an unpaid status. You will be direct billed for your benefits for the first 12 months of an unpaid IOD LOA. After 12 months on an unpaid status, FA's will be given the option to continue their contribution benefits coverage under COBRA.
If you have any outstanding loans with the AA Credit Union or Fidelity 401K, you will need to call them to make payment arrangements.
You are responsible for filing your LTD claim before the 1-year deadline has elapsed, and for supplying MET Disability with requested medical documentation.
Workers' Comp with Long Term Disability (LTD)
This benefit is only available to those who have LTD coverage. Short-term Disability does not cover work related injuries. Always file your LTD claim as soon as possible. There is a one-year filing deadline from the date of disability. The LTD claim form is available on the Benefits page of Jetnet.
LTD benefits begin at the end of 4 months of continuous disability, or when FA's sick bank is depleted, whichever comes later. If your LTD claim is approved, you will receive a minimum benefit as long as you are also receiving Worker's Compensation benefits. LTD benefits are non-taxed.
If you are no longer receiving Workers' Compensation pay, LTD payments is based on 50% of 71 hours of the FA's base pay. In order for LTD to continue beyond 24 months, medical substantiation is required which shows that FA is permanently disabled and cannot perform any type of employment.
Flight Attendants who receive LTD benefits are required to apply for Social Security Disability within 6 months of when the LTD claim is approved. FA's with no LTD coverage may also apply for Social Security Disability. SSD eligibility is normally based on 12 months of continuous disability.
Social Security Disability benefits are taxed as income only if you or your spouse earned taxable income. Contact your local Social Security office or log on to the Social Security website at www.ssa.gov/benefits/disability/ for more information
Travel Benefits While on IOD
While on an IOD, if eligible, FML will run concurrently with your IOD. During this period, yourself, your eligible dependents and guest travelers will continue to have travel privileges on American, as well as travel on other airlines through ZED agreements (booked through myIDTravel). When traveling on American, you and your dependents will travel D2. Travel privilege for parents (D2P and guest travelers (D3) will continue for the duration of your absence.
If you are not eligible for FML or your FML has exhausted, your travel will be discontinued effective the first day of your paid or unpaid leave of absence for the duration of your leave. However, travel privileges will continue for your eligible dependents, parents and guest travelers on American.
Any exceptions to such travel must be specifically approved in advance and in writing as follows:
- The Worker's Compensation Department must request travel in advance for required medical treatment related to your injury and not locally available.
- Travel booking for medical treatment related to an IOD will be via Comply 365 or the American Airlines IOD Admin team at [email protected]
- If you need ground transportation and hotel accommodations, contact your adjuster at Sedgwick.
- Your FSM may grant an exception to travel for an A9 qualifying emergency with written verification of emergency.
Vacation and IOD
Flight Attendants receiving Salary Continuance shall accrue sick and vacation up to six (6) months. Vacation is banked and the Flight Attendant can rebid their vacation when they return to work for later in the year or carry it over to the next year. If the FA returns to work prior to their originally awarded vacation days, vacation can be reinstated over the original dates or the FA can request a vacation payout for a full or a portion of the remaining vacation days. (See CBA 8.C.7.d.i)
Denied Claims or Benefits
Resources While on an IOD or Leave
Clearing From an IOD
If you receive treatment at a hospital, clinic or an urgent care facility and you are released to full duty, you will need to fax your release to Sedgwick at (859) 280-3274. It is also a good idea to fax your release to the AA IOD Admin Team at (682) 275-9015.
The FA's Workers Comp treating doctor must provide medical documentation to show that the FA can return to full duty and able to perform the physical demands of the Flight Attendant position. Many doctors are unfamiliar with the physical specifications of the Flight Attendant job, so make sure that your doctor has reviewed the Flight Attendant job description in order to adequately judge your ability to return to full duty with no restrictions.
FAs are responsible to contact the AA's IOD administration to return to work. They will advise you of any return to work requirements such as training, fingerprinting, drug testing, and making sure you are current with your AA IDs or local base badges. Once you have cleared from your IOD, contact the AA training department with questions regarding any training you may have to attend. If you have questions about the timelines for training, contact the APFA contract rep on duty at [email protected].
APFA Headquarters
1004 West Euless Boulevard
Euless, Texas 76040
M-F: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108
Contract & Scheduling Desk
M-F: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108
After-Hours Live Chat
Weekends / Holidays: 9:00AM - 5:00PM (CT)
Currently, no scheduled events...
APFA Headquarters
1004 West Euless Boulevard
Euless, Texas 76040
M-F: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108
Contract & Scheduling Desk
M-F: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108
After-Hours Live Chat
Weekends / Holidays: 9:00AM - 5:00PM (CT)
Currently, no scheduled events...
APFA Headquarters
1004 West Euless Boulevard
Euless, Texas 76040
M-F: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108
Contract & Scheduling Desk
M-F: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108
After-Hours Live Chat
Weekends / Holidays: 9:00AM - 5:00PM (CT)
Currently, no scheduled events...
Social Security Disability Benefits